Customer Care Senior Manager Salary in Abell, Maryland

The Customer Care Senior Manager provides mentoring, leadership, and organization to managers and supervisors. Manages all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Senior Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. In addition, Customer Care Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Customer Care Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Customer Care Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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