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How much does a Customer Service Center Traffic and Scheduling Analyst II make in Adin, CA? The average Customer Service Center Traffic and Scheduling Analyst II salary in Adin, CA is $64,290 as of March 26, 2024, but the range typically falls between $57,120 and $73,210. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Service Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $50,592 Adin,CA March 26, 2024
25th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $57,120 Adin,CA March 26, 2024
50th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $64,290 Adin,CA March 26, 2024
75th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $73,210 Adin,CA March 26, 2024
90th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary $81,331 Adin,CA March 26, 2024
25% $57,120 10% $50,592 90% $81,331 75% $73,210 $64,290 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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57120
73210
64290

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
59150
77040
67130
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Center Traffic and Scheduling Analyst II in Adin, CA. The base salary for Customer Service Center Traffic and Scheduling Analyst II ranges from $57,120 to $73,210 with the average base salary of $64,290. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,150 to $77,040 with the average total cash compensation of $67,130.
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57120
73210

 

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About Adin, California    Adin (formerly, Adinville and Aidenville) is a census-designated place in Modoc County, California. It is located 29 miles (47 km) southwest of Altura....More

Adin, California  area prices were up 2.5% from a year ago    View the Cost of Living in Adin, California

Customer Service Center Traffic and Scheduling Analyst II Salary in popular cities: Los AngelesSan DiegoSan Jose

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