Customer Service Center Traffic and Scheduling Analyst II Salary in Washington, District of Columbia
Customer Service Center Traffic and Scheduling Analyst II Salary in Washington, DC
How much does a Customer Service Center Traffic and Scheduling Analyst II make in Washington, DC? The average Customer Service Center Traffic and Scheduling Analyst II salary in Washington, DC is $70,000 as of April 24, 2024, but the range typically falls between $62,200 and $79,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $55,099 | Washington,DC | April 24, 2024 |
| 25th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $62,200 | Washington,DC | April 24, 2024 |
| 50th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $70,000 | Washington,DC | April 24, 2024 |
| 75th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $79,700 | Washington,DC | April 24, 2024 |
| 90th Percentile Customer Service Center Traffic and Scheduling Analyst II Salary | $88,531 | Washington,DC | April 24, 2024 |
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Job Description
The Customer Service Center Traffic and Scheduling Analyst II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst II collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Customer Service Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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Career Path for this job
-
Down a level:
Call Center Traffic and Scheduling Analyst I
0 - 2 years experience
Bachelor's Degree -
This Job:
Customer Service Center Traffic and Scheduling Analyst II
2 - 4 years experience
Bachelor's Degree -
Up a level:
Call Center Traffic and Scheduling Analyst III
4 - 7 years experience
Bachelor's Degree
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About Washington, District of Columbia
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| Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
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About Washington, District of Columbia Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More
Washington, District of Columbia area prices were up 1.3% from a year ago View the Cost of Living in Washington, District of Columbia
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