Customer Service Coaching and Training Manager Salary in Baltimore, Maryland
Customer Service Coaching and Training Manager Salary in Baltimore, MD
How much does a Customer Service Coaching and Training Manager make in Baltimore, MD? The average Customer Service Coaching and Training Manager salary in Baltimore, MD is $101,400 as of March 26, 2024, but the range typically falls between $83,900 and $117,300. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Customer Service Coaching and Training Manager Salary | $67,967 | Baltimore,MD | March 26, 2024 |
| 25th Percentile Customer Service Coaching and Training Manager Salary | $83,900 | Baltimore,MD | March 26, 2024 |
| 50th Percentile Customer Service Coaching and Training Manager Salary | $101,400 | Baltimore,MD | March 26, 2024 |
| 75th Percentile Customer Service Coaching and Training Manager Salary | $117,300 | Baltimore,MD | March 26, 2024 |
| 90th Percentile Customer Service Coaching and Training Manager Salary | $131,776 | Baltimore,MD | March 26, 2024 |
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Job Description
The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching and Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Coaching and Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Coaching and Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
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Customer Service Coaching and Training Supervisor
3 - 5 years experience
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Customer Service Coaching and Training Manager
5 + years experience
Bachelor's Degree
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About Baltimore, Maryland Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Mary....More
Baltimore, Maryland area prices were up 1.5% from a year ago View the Cost of Living in Baltimore, Maryland
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