Customer Service Coaching and Training Manager Salary in the United States

How much does a Customer Service Coaching and Training Manager make in the United States? The average Customer Service Coaching and Training Manager salary in the United States is $83,000 as of June 27, 2019, but the range typically falls between $68,900 and $98,300. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Customer Service Coaching and Training Manager at companies like : CAFEPRESS INC, HEALTHWAREHOUSE.COM INC, LIQUIDITY SERVICES INC

Job Description

The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching and Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Coaching and Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Coaching and Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
68900
98300
83000

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
72400
109500
89100
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Coaching and Training Manager in the United States. The base salary for Customer Service Coaching and Training Manager ranges from $68,900 to $98,300 with the average base salary of $83,000. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $72,400 to $109,500 with the average total cash compensation of $89,100.
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68900
98300

 

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