Customer Service Coaching and Training Manager Salary in the United States

How much does a Customer Service Coaching and Training Manager make in the United States?

As of August 01, 2026, the average salary for a Customer Service Coaching and Training Manager in the United States is $93,000 per year, which breaks down to an hourly rate of $45.

However, a Customer Service Coaching and Training Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $110,194
  • Majority Range (25th-75th percentile): $82,600 to $102,000
  • Entry-Level (10th percentile): $73,131
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View as table View as graph 25% $82,600 10% $73,131 90% $110,194 75% $102,000 $93,000 50%(Median) Didn’t find job title? Click

Customer Service Coaching and Training Manager Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $102,000 $8,500 $1,962 $49
Average $93,000 $7,750 $1,788 $45
25th Percentile $82,600 $6,883 $1,588 $40
Check out Customer Service Coaching and Training Manager Job Openings in the United States
Manager Customer Safety Training

Sunbelt Rentals - Columbus, OH

Customer Service Manager

OperationsArmy - Columbus, OH

Customer Service Manager

Wendy's - Columbus, OH

Search More Customer Service Coaching and Training Manager Jobs in the United States

Key Factors That Influence Customer Service Coaching and Training Manager Salaries

A Customer Service Coaching and Training Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Coaching and Training Manager Salaries?

Experience is a primary driver of a Customer Service Coaching and Training Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Representative Coach I (0-2 years): $55,327
  • Customer Service Representative Coach II (2-4 years): $65,614
  • Customer Service Representative Coach III (4-7 years): $73,823
  • Customer Service Coaching and Training Supervisor (7+ years): $72,269
  • Customer Service Coaching and Training Manager (7+ years): $92,952
Job Role Years of Experience Average Salary
Customer Service Representative Coach I0-2 years$55,327
Customer Service Representative Coach II2-4 years$65,614
Customer Service Representative Coach III4-7 years$73,823
Customer Service Coaching and Training Supervisor7+ years$72,269
Customer Service Coaching and Training Manager7+ years$92,952
$55,327 Customer ...
$65,614 Customer ...
$73,823 Customer ...
$72,269 Customer ...
$92,952 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Service Coaching and Training Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $117,300
  • San Francisco: $116,000
  • Oakland: $113,600

What Skills Can Increase a Customer Service Coaching and Training Manager's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 18.16% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Service Operations (Mentioned in 0.98% Job Postings): Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
  • Capacity Planning (Mentioned in 0.3% Job Postings): Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc. The phrase is also used in business computing and information technology as a synonym for capacity management. IT capacity planning involves estimating the storage, computer hardware, software and connection infrastructure resources required over some future period of time. A common concern of enterprises is whether the required resources are in place to handle an increase in users or number of interactions. Capacity management is concerned about adding central processing units (CPUs), memory and storage to a physical or virtual server. This has been the traditional and vertical way of scaling up web applications, however IT capacity planning has been developed with the goal of forecasting the requirements for this vertical scaling approach.
See More Skills
Skills Demand Percentage
Leadership 18.16%
Service Operations 0.98%
Capacity Planning 0.3%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service Coaching and Training Manager's salary.
  • Capacity Planning: Can increase your salary by up to 34%.
  • People Management: Can increase your salary by up to 12%.
  • Lean Six Sigma: Can increase your salary by up to 11%.
Skill Salary Salary % Increase
Capacity Planning
$124,620
34%
People Management
$104,160
12%
Lean Six Sigma
$103,230
11%
Service Operations
$102,300
10%
Salesforce
$100,440
8%
Needs Analysis
$99,510
7%
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Customer Service Coaching and Training Manager Salary by Company Size: Startups vs. Enterprise

Customer Service Coaching and Training Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $104,108. While startup companies pay approximate $88,073.

Customer Service Coaching and Training Manager Salary by Company Size

Company Size Employees Average Salary
Startup1~50$88,073
Growth Stage51~500$93,148
Established501~5000$100,535
Enterprise5000+$104,108

Customer Service Coaching and Training Manager Salary by Industry: Top Paying Sectors

For Customer Service Coaching and Training Manager roles, the industry you choose can affect earning potential by as much as 80% (the gap between the highest and lowest paying industries). Data shows that the MFG Durable and Construction sectors offer the strongest compensation, at 40% above the average. In contrast, Customer Service Coaching and Training Manager positions in MFG Nondurable or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Service Coaching and Training Manager as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Coaching and Training Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
MFG Durable$130,200$63.040%
Construction$120,900$58.030%
Healthcare$116,250$56.025%
Aerospace & Defense$111,600$54.020%
Insurance$106,950$51.015%

How Education impacts a Customer Service Coaching and Training Manager's Salary?

Your level of education can impact your salary potential. While many Customer Service Coaching and Training Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Service Coaching and Training Manager with a Bachelor's Degree is between $92,709 and $101,943).

Customer Service Coaching and Training Manager Salaries by Degree Level

Typical Education for Customer Service Coaching and Training Manager
Degree Level % of user with this level of education
No Diploma 1.4%
High School 24.3%
Associates 9.5%
Bachelors 42.3%
Masters 21.2%
Doctorate 1.4%
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Customer Service Coaching and Training Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Coaching and Training Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Salary Trends for Customer Service Coaching and Training Manager

Salaries for a Customer Service Coaching and Training Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $106,731 in 2023 to around $106,414 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Service Coaching and Training Manager salary trends, .

Average Annual Salary of Customer Service Coaching and Training Manager Over Time

2022
$???
2023
$106,731
2024
$107,124
2025
$106,414
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $106,731
2024 $107,124
2025 $106,414
2026
View More
2027
View More

Most common benefits for Customer Service Coaching and Training Manager

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Service Coaching and Training Manager

Here are companies hiring for Customer Service Coaching and Training Manager and their salaries, click below for more details.

Find Your Next Customer Service Coaching and Training Manager Job

Ready to take the next step in your career? Browse thousands of current Customer Service Coaching and Training Manager job openings on our job board. Use the search bar below to find your perfect match.

United States
  • MD Staff, LLC

    Columbus, OH

    MD Staff, LLC | Columbus, OH

    Emergency Medicine Physician Needed near Columbus, Ohio. An excellent opportunity for a full-time EM Physician to join an Emergency Department team near Co... more

    6 Days Ago

  • eviCore healthcare

    Columbus, OH

    eviCore healthcare | Columbus, OH

    Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located... more

    6 Days Ago

  • MD Staff, LLC

    Columbus, OH

    MD Staff, LLC | Columbus, OH

    Neurologist Locum Tenens Opportunity Near Columbus, OH. We are excited to offer a rewarding locum tenens opportunity for a Board Certified or Board Eligibl... more

    6 Days Ago

  • C.R. England

    Columbus, OH

    C.R. England | Columbus, OH

    Job Description. C.R. England is Now Urgently Hiring Local Dedicated CDL-A Truck Drivers. Dedicated Local Fleet - Home Daily - Competitive Pay* - Full Bene... more

    12 Days Ago

  • Maxim Healthcare

    Columbus, OH

    Maxim Healthcare | Columbus, OH

    Private duty nursing (PDN) allows medically fragile patients to receive quality, skilled nursing care in the comfort of their home: a setting preferred by ... more

    14 Days Ago

  • Schneider

    Columbus, OH

    Schneider | Columbus, OH

    CDL-A - Dedicated Reefer truck driver - Kroger. Dedicated Reefer truck driver - Kroger. Average pay. $1,200-$1,450 weekly. Home time. Daily. Experience. Al... more

    15 Days Ago

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FAQ about Customer Service Coaching and Training Manager

1. What industry pays the highest salary for Customer Service Coaching and Training Manager?

The MFG Durable industry offers the highest average compensation for Customer Service Coaching and Training Manager roles, with salaries approximately 40% above the market median.

2. Can you make a lot of money as a customer success manager?

Yes, you can earn a competitive salary as a Customer Service Coaching and Training Manager. In 2024, the salary range is between $83,900 and $116,700, with a mid-salary of $100,100. This reflects the growing demand for customer success roles, making it a lucrative career choice.

3. What is the highest paying manager position?

The highest paying manager position can vary, but roles like Chief Executive Officer and Computer and Information Systems Manager often top the list. For example, a Customer Service Coaching and Training Manager can expect a salary range from $83,900 to $116,700, with a midpoint of $100,100, reflecting the competitive nature of management roles in various industries.

4. Can you make a lot of money in customer service?

Yes, you can earn a competitive salary in customer service, especially in managerial roles. For a Customer Service Coaching and Training Manager, salaries range from $83,900 to $116,700, with a midpoint of $100,100. Advancement opportunities and specialization can significantly increase earnings beyond entry-level positions.

5. What is the highest level of customer service?

Unbelievable customer service is the highest level of service. This trademark level of service is so exceptional and unique that it becomes a key aspect of your brand identity. For professionals in this field, such as a Customer Service Coaching and Training Manager, salaries range from $83,900 to $116,700, reflecting the importance of delivering outstanding service.

6. How do I become a certified customer service trainer?

To become a certified customer service trainer, start by earning a bachelor's degree. Gain experience as a customer service representative and pursue relevant industry certifications. Depending on your expertise, salaries for Customer Service Coaching and Training Managers range from $83,900 to $116,700, with a median salary of $100,100. Choose your industry wisely to enhance your career prospects.

7. How much do customer service trainers make?

Customer Service Coaching and Training Managers earn between $83,900 and $116,700 annually, with a median salary of $100,100. This reflects a more accurate compensation range compared to the average hourly pay of $13.96 for customer care trainers, which is significantly below the national average.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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