How much does a Customer Service Coaching and Training Manager make in the United States? The average Customer Service Coaching and Training Manager salary in the United States is $98,300 as of February 26, 2024, but the range typically falls between $81,400 and $113,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Service Coaching and Training Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Coaching and Training Manager Salary $66,013 US February 26, 2024
25th Percentile Customer Service Coaching and Training Manager Salary $81,400 US February 26, 2024
50th Percentile Customer Service Coaching and Training Manager Salary $98,300 US February 26, 2024
75th Percentile Customer Service Coaching and Training Manager Salary $113,700 US February 26, 2024
90th Percentile Customer Service Coaching and Training Manager Salary $127,721 US February 26, 2024
25% $81,400 10% $66,013 90% $127,721 75% $113,700 $98,300 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Coaching and Training Manager researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Coaching and Training Manager provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Coaching and Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Coaching and Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Coaching and Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Coaching and Training Manager

Career Path for this job

  1. Down a level:

    Customer Service Coaching and Training Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Coaching and Training Manager

    5 + years experience
    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
81400
113700
98300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
85900
130000
106200
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Coaching and Training Manager in the United States. The base salary for Customer Service Coaching and Training Manager ranges from $81,400 to $113,700 with the average base salary of $98,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $85,900 to $130,000 with the average total cash compensation of $106,200.
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81400
113700

 

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