How much does a Customer Service Training Manager - Call Center make in Johnstown, PA? The average Customer Service Training Manager - Call Center salary in Johnstown, PA is $88,800 as of March 26, 2024, but the range typically falls between $73,500 and $102,760. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager - Call Center Salary | $59,570 | Johnstown,PA | March 26, 2024 |
25th Percentile Customer Service Training Manager - Call Center Salary | $73,500 | Johnstown,PA | March 26, 2024 |
50th Percentile Customer Service Training Manager - Call Center Salary | $88,800 | Johnstown,PA | March 26, 2024 |
75th Percentile Customer Service Training Manager - Call Center Salary | $102,760 | Johnstown,PA | March 26, 2024 |
90th Percentile Customer Service Training Manager - Call Center Salary | $115,470 | Johnstown,PA | March 26, 2024 |
The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
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About Johnstown, Pennsylvania Johnstown is a city in Cambria County, Pennsylvania, United States, 43 miles (69 km) west-southwest of Altoona and 67 miles (108 km) east of Pittsburg....More
Johnstown, Pennsylvania area prices were up 1.5% from a year ago View the Cost of Living in Johnstown, Pennsylvania
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