Customer Service Training Manager - Call Center Salary in the United States

How much does a Customer Service Training Manager - Call Center make in the United States?

As of August 01, 2026, the average salary for a Customer Service Training Manager - Call Center in the United States is $92,960 per year, which breaks down to an hourly rate of $45.

However, a Customer Service Training Manager - Call Center's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $110,211
  • Majority Range (25th-75th percentile): $82,570 to $101,990
  • Entry-Level (10th percentile): $73,110
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View as table View as graph 25% $82,570 10% $73,110 90% $110,211 75% $101,990 $92,960 50%(Median) Didn’t find job title? Click

Customer Service Training Manager - Call Center Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $101,990 $8,499 $1,961 $49
Average $92,960 $7,747 $1,788 $45
25th Percentile $82,570 $6,881 $1,588 $40
Check out Customer Service Training Manager - Call Center Job Openings in the United States
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Key Factors That Influence Customer Service Training Manager - Call Center Salaries

A Customer Service Training Manager - Call Center's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Training Manager - Call Center Salaries?

Experience is a primary driver of a Customer Service Training Manager - Call Center's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Representative Coach I (0-2 years): $55,327
  • Customer Service Representative Coach II (2-4 years): $65,614
  • Customer Service Representative Coach III (4-7 years): $73,823
  • Customer Service Coaching and Training Supervisor (7+ years): $72,269
  • Customer Service Training Manager - Call Center (7+ years): $92,952
Job Role Years of Experience Average Salary
Customer Service Representative Coach I0-2 years$55,327
Customer Service Representative Coach II2-4 years$65,614
Customer Service Representative Coach III4-7 years$73,823
Customer Service Coaching and Training Supervisor7+ years$72,269
Customer Service Training Manager - Call Center7+ years$92,952
$55,327 Customer ...
$65,614 Customer ...
$73,823 Customer ...
$72,269 Customer ...
$92,952 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Service Training Manager - Call Centers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $117,250
  • San Francisco: $115,960
  • Oakland: $113,520

What Skills Can Increase a Customer Service Training Manager - Call Center's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 18.16% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Service Operations (Mentioned in 0.98% Job Postings): Service operations is responsible for developing a service strategy and working with customer success, customer support, and customer experience teams.
  • Capacity Planning (Mentioned in 0.3% Job Postings): Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc. The phrase is also used in business computing and information technology as a synonym for capacity management. IT capacity planning involves estimating the storage, computer hardware, software and connection infrastructure resources required over some future period of time. A common concern of enterprises is whether the required resources are in place to handle an increase in users or number of interactions. Capacity management is concerned about adding central processing units (CPUs), memory and storage to a physical or virtual server. This has been the traditional and vertical way of scaling up web applications, however IT capacity planning has been developed with the goal of forecasting the requirements for this vertical scaling approach.
See More Skills
Skills Demand Percentage
Leadership 18.16%
Service Operations 0.98%
Capacity Planning 0.3%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Service Training Manager - Call Center's salary.
  • Capacity Planning: Can increase your salary by up to 34%.
  • People Management: Can increase your salary by up to 12%.
  • Lean Six Sigma: Can increase your salary by up to 11%.
Skill Salary Salary % Increase
Capacity Planning
$124,566
34%
People Management
$104,115
12%
Lean Six Sigma
$103,186
11%
Service Operations
$102,256
10%
Salesforce
$100,397
8%
Needs Analysis
$99,467
7%
Get Latest Data

Customer Service Training Manager - Call Center Salary by Company Size: Startups vs. Enterprise

Customer Service Training Manager - Call Center salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $104,063. While startup companies pay approximate $88,035.

Customer Service Training Manager - Call Center Salary by Company Size

Company Size Employees Average Salary
Startup1~50$88,035
Growth Stage51~500$93,108
Established501~5000$100,492
Enterprise5000+$104,063

Customer Service Training Manager - Call Center Salary by Industry: Top Paying Sectors

For Customer Service Training Manager - Call Center roles, the industry you choose can affect earning potential by as much as 80% (the gap between the highest and lowest paying industries). Data shows that the MFG Durable and Construction sectors offer the strongest compensation, at 40% above the average. In contrast, Customer Service Training Manager - Call Center positions in MFG Nondurable or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Service Training Manager - Call Center as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Training Manager - Call Center

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
MFG Durable$130,144$63.040%
Construction$120,848$58.030%
Healthcare$116,200$56.025%
Aerospace & Defense$111,552$54.020%
Insurance$106,904$51.015%

How Education impacts a Customer Service Training Manager - Call Center's Salary?

Your level of education can impact your salary potential. While many Customer Service Training Manager - Call Centers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Service Training Manager - Call Center with a Bachelor's Degree is between $92,655 and $101,904).

Customer Service Training Manager - Call Center Salaries by Degree Level

Typical Education for Customer Service Training Manager - Call Center
Degree Level % of user with this level of education
No Diploma 1.4%
High School 24.3%
Associates 9.5%
Bachelors 42.3%
Masters 21.2%
Doctorate 1.4%
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Customer Service Training Manager - Call Center Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Training Manager - Call Center's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Salary Trends for Customer Service Training Manager - Call Center

Salaries for a Customer Service Training Manager - Call Center can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $106,731 in 2023 to around $106,414 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Service Training Manager - Call Center salary trends, .

Average Annual Salary of Customer Service Training Manager - Call Center Over Time

2022
$???
2023
$106,731
2024
$107,124
2025
$106,414
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $106,731
2024 $107,124
2025 $106,414
2026
View More
2027
View More

Most common benefits for Customer Service Training Manager - Call Center

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Service Training Manager - Call Center

Here are companies hiring for Customer Service Training Manager - Call Center and their salaries, click below for more details.

Find Your Next Customer Service Training Manager - Call Center Job

Ready to take the next step in your career? Browse thousands of current Customer Service Training Manager - Call Center job openings on our job board. Use the search bar below to find your perfect match.

United States
  • Continuum Medical Staffing

    Columbus, OH

    Continuum Medical Staffing | Columbus, OH

    PSYCHIATRIST- CHILD/ADOLESCENT COLUMBUS OHIO We are seeking a Board-Certified Child/ Adolescent Psychiatrist for a permanent position in Columbus Ohio No V... more

    6 Days Ago

  • MD Staff, LLC

    Columbus, OH

    MD Staff, LLC | Columbus, OH

    Neurologist Locum Tenens Opportunity Near Columbus, OH. We are excited to offer a rewarding locum tenens opportunity for a Board Certified or Board Eligibl... more

    6 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Associate Vice President, Brand & External Communications. About the Company. National consulting & advisory services firm focused on the healthcare indust... more

    17 Days Ago

  • C.R. England

    Columbus, OH

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    Columbus, OH

    Confidential | Columbus, OH

    Vice President, Credit Risk Strategy & Data Science. About the Company. High-growth SMB lender building the next generation of credit decisioning. Industry... more

    18 Days Ago

  • KreilKamp Trucking

    Columbus, OH

    KreilKamp Trucking | Columbus, OH

    Regional CDL A Drivers | NEW Grads Welcome | Earn $70,000+ Annually. We're proud to be a 4th generation family truck line, started in 1935, but even proude... more

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FAQ about Customer Service Training Manager - Call Center

1. What industry pays the highest salary for Customer Service Training Manager - Call Center?

The MFG Durable industry offers the highest average compensation for Customer Service Training Manager - Call Center roles, with salaries approximately 40% above the market median.

2. What skills does a training manager need?

A Customer Service Training Manager in a call center should possess essential skills such as business acumen to align training with organizational goals, strong collaboration and communication abilities, critical-thinking and decision-making skills, effective instructional techniques, and leadership qualities. The salary for this role ranges from $83,830 to $116,680, with a midpoint of $100,070.

3. What is another name for a Training Manager?

Alternative Job Titles for a Training Manager include Learning and Development Manager, Onboarding Manager, and Manager-in-Training. The salary range for a Customer Service Training Manager in a call center typically falls between $83,830 and $116,680, with a midpoint of $100,070.

4. What is the highest paying call center job?

The highest paying call center job is the Customer Service Training Manager, with a salary range of $83,830 to $116,680 per year, and a midpoint of $100,070. This role involves training and developing staff to enhance customer service skills, making it a crucial position in call center operations.

5. How much does a call center trainer make?

A Call Center Trainer typically earns between $83,830 and $116,680 annually, with a median salary of $100,070. This range reflects the competitive nature of the role, especially compared to lower salaries reported in some states, such as California and Minnesota, where trainers earn around $50,000.

6. How much does a customer service team lead make in the US?

The average salary for a Customer Service Training Manager in the US ranges from $83,830 to $116,680, with a midpoint of $100,070. Additional cash compensation may vary, but total compensation typically reflects these base figures.

7. Can you make a lot of money as a customer success manager?

As a Customer Service Training Manager in a call center, you can earn a competitive salary. In 2024, the salary range is between $83,830 and $116,680, with a midpoint of $100,070. This reflects the growing demand for skilled professionals in customer success roles, making it a lucrative career choice.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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