How much does a Customer Service Training Manager, Call Center make in the United States? The average Customer Service Training Manager, Call Center salary in the United States is $89,460 as of July 26, 2022, but the range typically falls between $74,180 and $105,890. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $74,180 10% $60,268 90% $120,849 75% $105,890 $89,460 50%(Median)
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Check out Customer Service Training Manager, Call Center jobs in Virginia

Call Center / Customer Service Manager

Albemarle Heating & Air - Charlottesville, VA

Call Center Operations Manager

PRA Group - Danville, VA

Call Center Manager

LCI Services Inc - Front Royal, VA

Job Description

The Customer Service Training Manager, Call Center researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Training Manager, Call Center provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Training Manager, Call Center may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager, Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Training Manager, Call Center typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)

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Average Base Salary

Core compensation

 
 
 
74180
105890
89460

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
77960
118020
96030
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Training Manager, Call Center in the United States. The base salary for Customer Service Training Manager, Call Center ranges from $74,180 to $105,890 with the average base salary of $89,460. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $77,960 to $118,020 with the average total cash compensation of $96,030.
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74180
105890

 

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Salary estimation for Customer Service Training Manager, Call Center at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM INC, WILLIAMS-SONOMA INC

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