How much does a Customer Service Training Manager - Call Center make in the United States? The average Customer Service Training Manager - Call Center salary in the United States is $98,250 as of February 26, 2024, but the range typically falls between $81,320 and $113,690. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Service Training Manager - Call Center Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Training Manager - Call Center Salary $65,906 US February 26, 2024
25th Percentile Customer Service Training Manager - Call Center Salary $81,320 US February 26, 2024
50th Percentile Customer Service Training Manager - Call Center Salary $98,250 US February 26, 2024
75th Percentile Customer Service Training Manager - Call Center Salary $113,690 US February 26, 2024
90th Percentile Customer Service Training Manager - Call Center Salary $127,747 US February 26, 2024
25% $81,320 10% $65,906 90% $127,747 75% $113,690 $98,250 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Job Openings for Customer Service Training Manager - Call Center

Career Path for this job

  1. Down a level:

    Customer Service Coaching and Training Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    Customer Service Training Manager - Call Center

    5 + years experience
    Bachelor's Degree

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Average Base Salary

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81320
113690
98250

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Includes base and annual incentives

 
 
 
85810
129940
106120
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Training Manager - Call Center in the United States. The base salary for Customer Service Training Manager - Call Center ranges from $81,320 to $113,690 with the average base salary of $98,250. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $85,810 to $129,940 with the average total cash compensation of $106,120.
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81320
113690

 

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