How much does a Customer Service Training Manager, Call Center make in the United States? The average Customer Service Training Manager, Call Center salary in the United States is $89,460 as of July 26, 2022, but the range typically falls between $74,180 and $105,890. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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The Customer Service Training Manager, Call Center researches new training techniques and suggests enhancements to existing customer service training programs. Designs and implements training programs specifically for customer service or contact center staff. Being a Customer Service Training Manager, Call Center provides additional professional development opportunities and resources to customer service staff. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. In addition, Customer Service Training Manager, Call Center may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager, Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Customer Service Training Manager, Call Center typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2022 Salary.com)
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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Job Title Customer Service Trainer | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
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Salary estimation for Customer Service Training Manager, Call Center at companies like : LIQUIDITY SERVICES INC, OVERSTOCK.COM INC, WILLIAMS-SONOMA INC
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