How much does a Customer Service Training Manager - Call Center make in Orlando, FL? The average Customer Service Training Manager - Call Center salary in Orlando, FL is $93,540 as of March 26, 2024, but the range typically falls between $77,410 and $108,230. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Training Manager - Call Center Salary | $62,724 | Orlando,FL | March 26, 2024 |
25th Percentile Customer Service Training Manager - Call Center Salary | $77,410 | Orlando,FL | March 26, 2024 |
50th Percentile Customer Service Training Manager - Call Center Salary | $93,540 | Orlando,FL | March 26, 2024 |
75th Percentile Customer Service Training Manager - Call Center Salary | $108,230 | Orlando,FL | March 26, 2024 |
90th Percentile Customer Service Training Manager - Call Center Salary | $121,604 | Orlando,FL | March 26, 2024 |
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The Customer Service Training Manager - Call Center prepares instructive updates and details on new products, features, and service offerings. Designs and delivers training programs for customer service representatives, team leaders, and supervisors. Being a Customer Service Training Manager - Call Center creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. In addition, Customer Service Training Manager - Call Center assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager - Call Center manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Customer Service Training Manager - Call Center typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Trainer III | Experience 4 - 7 | EducationBachelors | Salary Compared to This Job |
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About Orlando, Florida Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of th....More
Orlando, Florida area prices were up 1.5% from a year ago View the Cost of Living in Orlando, Florida
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