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PC Helpdesk Technician II Salary in the United States

How much does a PC Helpdesk Technician II make in the United States?

As of October 01, 2026, the average salary for a PC Helpdesk Technician II in the United States is $60,990 per year, which breaks down to an hourly rate of $29.

However, a PC Helpdesk Technician II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $76,465
  • Majority Range (25th-75th percentile): $55,290 to $69,090
  • Entry-Level (10th percentile): $50,100
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence PC Helpdesk Technician II Salaries

A PC Helpdesk Technician II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how geographic location, education and company size can directly affect your earning potential.

How Do PC Helpdesk Technician II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract PC Helpdesk Technician IIs. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $67,490.
  • California: $67,290.
  • Massachusetts: $66,390.

Top Paying Cities for PC Helpdesk Technician IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $76,890
  • San Francisco: $76,090
  • Oakland: $74,490

What Skills Can Increase a PC Helpdesk Technician II's Salary?

Demanded Skills for the Role:

  • Troubleshooting (Mentioned in 10.88% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  • Field Service (Mentioned in 2.9% Job Postings): Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
  • Microsoft Office (Mentioned in 2.48% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Skills Demand Percentage
Troubleshooting 10.88%
Field Service 2.9%
Microsoft Office 2.48%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a PC Helpdesk Technician II's salary.

  • Presentation: Can increase your salary by up to 5%.
  • Collaboration: Can increase your salary by up to 4%.
  • Initiative: Can increase your salary by up to 4%.
Skill Salary Salary % Increase
Presentation $64,040
5%
Collaboration $63,430
4%
Initiative $63,430
4%
Get Latest Data

PC Helpdesk Technician II Salary by Company Size: Startups vs. Enterprise

PC Helpdesk Technician II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $68,089. While startup companies pay approximate $57,654.

PC Helpdesk Technician II Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $57,654
Growth Stage 51~500 $60,962
Established 501~5000 $65,745
Enterprise 5000+ $68,089

PC Helpdesk Technician II Salary by Industry: Top Paying Sectors

For PC Helpdesk Technician II roles, the industry you choose can affect earning potential by as much as 65% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 35% above the average. In contrast, PC Helpdesk Technician positions in Retail & Wholesale or Hospitality & Leisure typically offer lower base pay, as these industries often view PC Helpdesk Technician II as a support function rather than a direct revenue driver.

The top paying industries for a PC Helpdesk Technician II

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$82,336$40.035%
Financial Services$79,287$38.030%
Biotechnology$73,188$35.020%
Internet$73,188$35.020%
Pharmaceuticals$70,138$34.015%

How Education impacts a PC Helpdesk Technician II's Salary?

Your level of education can impact your salary potential. While many PC Helpdesk Technician IIs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a PC Helpdesk Technician II with a High School Diploma or Technical Certificate is between $57,636 and $61,212).

PC Helpdesk Technician II Salaries by Degree Level

Typical Education for PC Helpdesk Technician II
Degree Level % of user with this level of education
No Diploma 1.4%
High School 33.3%
Associates 34.7%
Bachelors 27.3%
Masters 2.9%
Doctorate 0.4%
View as Graph

PC Helpdesk Technician II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a PC Helpdesk Technician II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on October 01, 2026
$55,290
Average $60,990/year
$69,090
$4,608
Average $5,083/month
$5,758
$1,063
Average $1,173/week
$1,329
$27
Average $29/hour
$33
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $69,090 $5,758 $1,329 $33
Average $60,990 $5,083 $1,173 $29
25th Percentile $55,290 $4,608 $1,063 $27

PC Helpdesk Technician II Salary Growth & Career Path

PC Helpdesk Technician II

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Advancement

For a PC Helpdesk Technician II, the most direct path to higher earnings is advancing to the Computer Technician -Senior role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $71,600 - a projected growth of 17% over your current level.

Most common benefits for PC Helpdesk Technician II

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for PC Helpdesk Technician II

Here are companies hiring for PC Helpdesk Technician II and their salaries, click below for more details.

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FAQ about PC Helpdesk Technician II

1. What industry pays the highest salary for PC Helpdesk Technician II?

The Software & Networking industry offers the highest average compensation for PC Helpdesk Technician II roles, with salaries approximately 35% above the market median.

2. What is Level 4 help desk?

Level 4 help desk support addresses the most complex technical issues, requiring advanced expertise and vendor knowledge. Unlike Tier 1, which manages basic troubleshooting, Tier 4 professionals tackle specialized problems. The salary for a PC Helpdesk Technician in this role ranges from $54,690 to $68,090, with a midpoint of $60,990, reflecting the high level of skill required.

3. How much does a Tier 1 make?

As of January 25, 2025, the salary for a PC Helpdesk Technician ranges from a minimum of $54,690 to a maximum of $68,090 annually, with a mid-salary of $60,990. This translates to approximately $1,051 to $1,310 per week, depending on experience and location.

4. What is considered Level 2 help desk?

Level 2 help desk support addresses more complex issues that first-level support cannot resolve. Technicians at this level typically have significant experience and specialized training in technical support and troubleshooting. The salary range for a PC Helpdesk Technician in this role is between $54,690 and $68,090, with a mid-salary of $60,990.

5. How much does a help desk technician make in the US?

A PC Helpdesk Technician in the US typically earns between $54,690 and $68,090 annually. The average salary is approximately $60,990. These figures reflect the range of salaries based on industry data, providing a clear picture of potential earnings in this role.

6. How much do US techs make an hour?

The average salary for a PC Helpdesk Technician in the U.S. ranges from $54,690 to $68,090 annually, with a mid-salary of $60,990. This translates to an hourly wage of approximately $26.30 to $32.70, depending on experience and location.

7. What is a help desk technician 2 job description?

A Help Desk Technician 2 collaborates with technical support staff to troubleshoot system issues. Responsibilities include clerical tasks like filing, data entry, inventory management, and handling invoices. The role typically offers a salary range from $54,690 to $68,090, with a midpoint of $60,990, reflecting the technician's skills and experience.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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