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Information Technology User Support Clerk Salary in the United States

How much does an Information Technology User Support Clerk make in the United States?

As of September 01, 2026, the average salary for an Information Technology User Support Clerk in the United States is $80,030 per year, which breaks down to an hourly rate of $38.

However, an Information Technology User Support Clerk's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $94,989
  • Majority Range (25th-75th percentile): $71,670 to $87,860
  • Entry-Level (10th percentile): $64,059
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Information Technology User Support Clerk Salaries

An Information Technology User Support Clerk's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how geographic location, education and company size can directly affect your earning potential.

How Do Information Technology User Support Clerk Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Information Technology User Support Clerks. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $88,610.
  • California: $88,270.
  • Massachusetts: $87,100.

Top Paying Cities for Information Technology User Support Clerks

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $100,940
  • San Francisco: $99,840
  • Oakland: $97,730

What Skills Can Increase an Information Technology User Support Clerk's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 10.72% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Technical Support (Mentioned in 2.13% Job Postings): Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  • Customer Support (Mentioned in 1.66% Job Postings): Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Skills Demand Percentage
Customer Service 10.72%
Technical Support 2.13%
Customer Support 1.66%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an Information Technology User Support Clerk's salary.

  • CRM: Can increase your salary by up to 13%.
  • Business Development: Can increase your salary by up to 13%.
  • Leadership: Can increase your salary by up to 5%.
Skill Salary Salary % Increase
CRM $90,434
13%
Business Development $90,434
13%
Leadership $84,032
5%
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Information Technology User Support Clerk Salary by Company Size: Startups vs. Enterprise

Information Technology User Support Clerk salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $89,437. While startup companies pay approximate $75,654.

Information Technology User Support Clerk Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $75,654
Growth Stage 51~500 $80,012
Established 501~5000 $86,363
Enterprise 5000+ $89,437

Information Technology User Support Clerk Salary by Industry: Top Paying Sectors

For Information Technology User Support Clerk roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Aerospace & Defense sectors offer the strongest compensation, at 50% above the average. In contrast, Information Technology User Support Clerk positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Information Technology User Support Clerk as a support function rather than a direct revenue driver.

The top paying industry for an Information Technology User Support Clerk

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Biotechnology$120,045$58.050%

How Education impacts an Information Technology User Support Clerk's Salary?

Your level of education can impact your salary potential. While many Information Technology User Support Clerks enter the field with a Associate's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Information Technology User Support Clerk with a Associate's Degree is between $74,543 and $79,710).

Information Technology User Support Clerk Salaries by Degree Level

Typical Education for Information Technology User Support Clerk
Degree Level % of user with this level of education
No Diploma 2.4%
High School 15.3%
Associates 11.8%
Bachelors 50.6%
Masters 17.6%
Doctorate 2.4%
View as Graph

Information Technology User Support Clerk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Information Technology User Support Clerk's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$71,670
Average $80,030/year
$87,860
$5,973
Average $6,669/month
$7,322
$1,378
Average $1,539/week
$1,690
$34
Average $38/hour
$42
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $87,860 $7,322 $1,690 $42
Average $80,030 $6,669 $1,539 $38
25th Percentile $71,670 $5,973 $1,378 $34

Information Technology User Support Clerk Salary Growth & Career Path

Information Technology User Support Clerk

Next Role

Advancement

For an Information Technology User Support Clerk, the most direct path to higher earnings is advancing to the Office Technology Planning Coordinator III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $108,290 - a projected growth of 35% over your current level.

Most common benefits for Information Technology User Support Clerk

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Information Technology User Support Clerk

Here are companies hiring for Information Technology User Support Clerk and their salaries, click below for more details.

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FAQ about Information Technology User Support Clerk

1. What industry pays the highest salary for Information Technology User Support Clerk?

The Biotechnology industry offers the highest average compensation for Information Technology User Support Clerk roles, with salaries approximately 50% above the market median.

2. Is clerk a good position?

The office clerk position can be quite rewarding, especially for those willing to develop essential skills. While initial responsibilities may seem challenging, persistence and enthusiasm can lead to success. Additionally, the salary range for an Information Technology User Support Clerk is competitive, with a minimum of $70,610, a mid-range of $79,570, and a maximum of $89,850.

3. What is the highest paying clerk?

The highest paying clerk position is the Information Technology User Support Clerk, with a salary range of $70,610 to $89,850 per year. This role typically offers a mid-salary of $79,570, making it a lucrative option within the clerical field. Other clerk positions may offer lower salary ranges compared to this specialized role.

4. What is the salary of office clerk in USA?

The salary for an Information Technology User Support Clerk in the USA ranges from $70,610 to $89,850 annually, with a median salary of $79,570. This reflects the specialized nature of the role compared to general office workers, whose average salary is around $33,573.

5. What is the best degree for a clerk?

A degree in Business Administration is one of the most common among office clerks. This degree provides a solid foundation in business operations and management, which is essential for the diverse responsibilities of office clerks. In the field of Information Technology User Support, salaries range from $70,610 to $89,850, with a median of $79,570, reflecting the value of this education.

6. What is a good salary for USA?

While no definitive figure universally defines a good salary, for an Information Technology User Support Clerk, a reasonable range would be between $70,610 and $89,850 annually. The midpoint salary is approximately $79,570, which can be considered a solid benchmark for this role in the USA.

7. Is information technology a good paying job?

Information technology can be a well-paying field. For an Information Technology User Support Clerk, salaries range from a minimum of $70,610 to a maximum of $89,850, with a median salary of $79,570. This reflects a competitive compensation compared to many other occupations, making IT a promising career choice.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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