Performs basic Local Area Network troubleshooting with assistance from higher level engineers for network routers, switches, hubs and cabling.
August 04, 2021
Demonstrated ability to listen, research, identify, and mediate the resolution of technical issues affecting the needs of the Help Desk customers and to effectively summarize and handle escalated issues within and among the appropriate Student Affairs IT unit personnel.
September 23, 2021
Installs, images, monitors, configures, upgrades, troubleshoots, and maintains physical and virtual servers, personal computers, laptops, printers, software, audio and video equipment, telecommunication systems, wireless connectivity, remote access, and other network devices.
September 24, 2021
Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.
November 03, 2021
Participates in appropriate IT department and working group meetings to stay informed about current IT systems and policies as well as provide feedback and guidance for the design and evolution of IT systems and policies.
November 06, 2021
Assists with technical and functional supervision of vendors and/or contract staff during the implementation of hardware and software upgrades, patches, security and backup/recovery processes.
November 19, 2021
Provides one-on-one training pertaining to the use of standard applications, equipment, and/or systems, including audio/video equipment, telecommunication equipment and systems.
December 20, 2021