How much does a IT Help Desk Manager make in the United States? The average IT Help Desk Manager salary in the United States is $97,300 as of September 25, 2020, but the range typically falls between $84,100 and $112,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $84,100 10% $72,082 90% $127,103 75% $112,900 $97,300 50%(Median) View your Salary
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Check out IT Help Desk Manager jobs in Virginia

Help Desk Technician

ECS Federal, LLC - Alexandria, VA

IT Help Desk / Systems Engineer, Level 2/3

eResources LLC - Alexandria, VA

Help Desk Specialist

Leidos - Arlington, VA

Tier 1 IT Customer Service Desk Analyst

Human Touch, LLC - Arlington, VA

Job Description

The IT Help Desk Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT Help Desk Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The IT Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an IT Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Average Base Salary

Core compensation

 
 
 
84100
112900
97300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
86700
119500
101500
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of IT Help Desk Manager in the United States. The base salary for IT Help Desk Manager ranges from $84,100 to $112,900 with the average base salary of $97,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $86,700 to $119,500 with the average total cash compensation of $101,500.
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84100
112900

 

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Salary estimation for IT Help Desk Manager at companies like : HCI GROUP INC, PRIMERICA INC, VERISK ANALYTICS INC