How much does a IT Help Desk Manager make in the United States? The average IT Help Desk Manager salary in the United States is $113,200 as of February 26, 2024, but the range typically falls between $100,000 and $127,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile IT Help Desk Manager Salary | $87,982 | US | February 26, 2024 |
25th Percentile IT Help Desk Manager Salary | $100,000 | US | February 26, 2024 |
50th Percentile IT Help Desk Manager Salary | $113,200 | US | February 26, 2024 |
75th Percentile IT Help Desk Manager Salary | $127,800 | US | February 26, 2024 |
90th Percentile IT Help Desk Manager Salary | $141,093 | US | February 26, 2024 |
IT Service Desk Manager #1092003
Network Designs Inc. - Alexandria, VA
Foster Fuels - Brookneal, VA
PJ Networks LLC - Charlottesville, VA
Tier 1 IT Help Desk Specialist
The One 23 Group - Herndon, VA
The IT Help Desk Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT Help Desk Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The IT Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an IT Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Front Desk Manager | Experience 5 + | EducationAssociates | Salary Compared to This Job |
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
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