How much does a IT Help Desk Supervisor make in Galway, NY? The average IT Help Desk Supervisor salary in Galway, NY is $86,300 as of May 28, 2024, but the range typically falls between $77,500 and $97,400. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile IT Help Desk Supervisor Salary | $69,488 | Galway,NY | May 28, 2024 |
25th Percentile IT Help Desk Supervisor Salary | $77,500 | Galway,NY | May 28, 2024 |
50th Percentile IT Help Desk Supervisor Salary | $86,300 | Galway,NY | May 28, 2024 |
75th Percentile IT Help Desk Supervisor Salary | $97,400 | Galway,NY | May 28, 2024 |
90th Percentile IT Help Desk Supervisor Salary | $107,506 | Galway,NY | May 28, 2024 |
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The IT Help Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Help Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The IT Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an IT Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Front Desk Supervisor | Experience 3 + | EducationHigh School | Salary Compared to This Job |
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
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About Galway, New York Galway (US: /ˈɡælweɪ/) is a town located in Saratoga County, New York, United States. As of the 2000 census, the town had a total population of 3,589....More
Galway, New York area prices were up 1.5% from a year ago View the Cost of Living in Galway, New York
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