How much does a IT Service Desk Supervisor make in Akron, OH? The average IT Service Desk Supervisor salary in Akron, OH is $82,370 as of May 28, 2024, but the range typically falls between $73,960 and $92,910. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile IT Service Desk Supervisor Salary | $66,303 | Akron,OH | May 28, 2024 |
25th Percentile IT Service Desk Supervisor Salary | $73,960 | Akron,OH | May 28, 2024 |
50th Percentile IT Service Desk Supervisor Salary | $82,370 | Akron,OH | May 28, 2024 |
75th Percentile IT Service Desk Supervisor Salary | $92,910 | Akron,OH | May 28, 2024 |
90th Percentile IT Service Desk Supervisor Salary | $102,506 | Akron,OH | May 28, 2024 |
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What Should I Pay?
The IT Service Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The IT Service Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an IT Service Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
3 + years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Front Desk Supervisor | Experience 3 + | EducationHigh School | Salary Compared to This Job |
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
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About Akron, Ohio Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the....More
Akron, Ohio area prices were up 1.6% from a year ago View the Cost of Living in Akron, Ohio
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