How much does a Senior Director of Contact Center Operations make in Bloomington, IN? The average Senior Director of Contact Center Operations salary in Bloomington, IN is $220,800 as of May 28, 2024, but the range typically falls between $181,100 and $260,800. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Senior Director of Contact Center Operations Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Senior Director of Contact Center Operations Salary $144,955 Bloomington,IN May 28, 2024
25th Percentile Senior Director of Contact Center Operations Salary $181,100 Bloomington,IN May 28, 2024
50th Percentile Senior Director of Contact Center Operations Salary $220,800 Bloomington,IN May 28, 2024
75th Percentile Senior Director of Contact Center Operations Salary $260,800 Bloomington,IN May 28, 2024
90th Percentile Senior Director of Contact Center Operations Salary $297,218 Bloomington,IN May 28, 2024
25% $181,100 10% $144,955 90% $297,218 75% $260,800 $220,800 50%(Median) Didn’t find job title? Click
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Job Description

The Senior Director of Contact Center Operations develops and administers procedures for interacting with customers in a contact center environment. Plans and directs all aspects of an organization's contact center policies, objectives, and initiatives. Being a Senior Director of Contact Center Operations may require an advanced degree. Evaluates, analyses contact center operations and oversees any efficiency improvement. In addition, Senior Director of Contact Center Operations typically reports to top management. The Senior Director of Contact Center Operations manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Senior Director of Contact Center Operations typically requires 8+ years of managerial experience. (Copyright 2024 Salary.com)

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Job Openings for Senior Director of Contact Center Operations in Bloomington, IN
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Career Path for this job

  1. Down a level:

    Call Center Operations Director


    Bachelor's Degree

  2. This Job:

    Senior Director of Contact Center Operations


    JD, MD, PhD or Equivalent

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Average Base Salary

Core compensation

 
 
 
181100
260800
220800

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
217600
356200
281600
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Senior Director of Contact Center Operations in Bloomington, IN. The base salary for Senior Director of Contact Center Operations ranges from $181,100 to $260,800 with the average base salary of $220,800. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $217,600 to $356,200 with the average total cash compensation of $281,600.
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181100
260800

 

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About Bloomington, Indiana    Bloomington is a city in and the county seat of Monroe County in the southern region of the U.S. state of Indiana. It is the seventh-largest city in I....More

Bloomington, Indiana  area prices were up 1.3% from a year ago    View the Cost of Living in Bloomington, Indiana

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