How much does a Customer Service Center Traffic and Scheduling Analyst III make in Nevada? The average Customer Service Center Traffic and Scheduling Analyst III salary in Nevada is $75,060 as of March 26, 2024, but the range typically falls between $65,640 and $86,400. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $57,064 | NV | March 26, 2024 |
25th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $65,640 | NV | March 26, 2024 |
50th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $75,060 | NV | March 26, 2024 |
75th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $86,400 | NV | March 26, 2024 |
90th Percentile Customer Service Center Traffic and Scheduling Analyst III Salary | $96,724 | NV | March 26, 2024 |
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The Customer Service Center Traffic and Scheduling Analyst III utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Customer Service Center Traffic and Scheduling Analyst III collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. In addition, Customer Service Center Traffic and Scheduling Analyst III utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. Being a Customer Service Center Traffic and Scheduling Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as a Customer Service Center Traffic and Scheduling Analyst III typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
2 - 4 years experience
Bachelor's Degree
4 - 7 years experience
Bachelor's Degree
3 - 5 years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Location | Avg. Salary | Date Updated |
---|---|---|
Location Sun Valley, NV | Avg. Salary $75,134 | Date Updated March 26, 2024 |
Location Alamo, NV | Avg. Salary $74,312 | Date Updated March 26, 2024 |
Location Amargosa Valley, NV | Avg. Salary $74,312 | Date Updated March 26, 2024 |
Location Austin, NV | Avg. Salary $74,088 | Date Updated March 26, 2024 |
Location Baker, NV | Avg. Salary $70,125 | Date Updated March 26, 2024 |
Location Battle Mountain, NV | Avg. Salary $74,088 | Date Updated March 26, 2024 |
Location Beatty, NV | Avg. Salary $74,312 | Date Updated March 26, 2024 |
Location Blue Diamond, NV | Avg. Salary $75,059 | Date Updated March 26, 2024 |
Location Boulder City, NV | Avg. Salary $74,387 | Date Updated March 26, 2024 |
Location Bunkerville, NV | Avg. Salary $74,312 | Date Updated March 26, 2024 |
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
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Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Analyst II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
About Nevada Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorhe....More
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