Technical Client Service Senior Manager Salary in Knoxville, Tennessee

The Technical Client Service Senior Manager provides mentoring, leadership, and organization to managers and supervisors. Manages an organization's technical customer support policies, objectives, and initiatives. Being a Technical Client Service Senior Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. In addition, Technical Client Service Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Technical Client Service Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Technical Client Service Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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