Quebec Contact Center Director Salaries

    • How much does a Contact Center Director make in Quebec? Quebec Contact Center Director salaries vary greatly from town to town. See below for Contact Center Director salaries, bonus and benefits information for 3 cities in the Quebec area.

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Contact Center Director's Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Director C$170,904 Montreal, QC February 25, 2025
Contact Center Director C$156,635 Quebec, QC February 25, 2025
Contact Center Director C$144,294 Sherbrooke, QC February 25, 2025
Job Openings for Contact Center Director in Quebec
    • Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

      Alternate Job Titles: Call Center Operations Director
      Categories: Marketing , Executive and Management , Sales