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Contact Center Director Salaries in Ottawa, ON

• What is the average Contact Center Director salary for Ottawa, ON?
  How much does a Contact Center Director in Ottawa, ON make? The median annual Contact Center Director salary in Ottawa, ON is C$167,158, as of September 23, 2026, with a range usually between C$145,419-C$189,539 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Director may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Director in Ottawa, ON.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Contact Center Director in Ottawa, ON that make less than that salary. For example 50% of the people who perform the job of Contact Center Director in Ottawa, ON are expected to make less than the median.
  Source: HR Reported data as of September 23, 2026

• Job Description for Contact Center Director
  Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View full job description

• Similar Job titles to Contact Center Director
  • Contact Center Manager
  • Contact Center Representative I
  • Contact Center Representative I - Outbound
  • Contact Center Representative II
  • Contact Center Representative II - Outbound
  • Contact Center Representative III
  • Contact Center Senior Manager
  • Contact Center Supervisor

• Level of Education
  • Contact Center Director Salaries with a Bachelor's Degree
  • Contact Center Director Salaries with a Master's Degree or MBA
  • Contact Center Director Salaries with a JD, MD, PhD or Equivalent

• Most Popular Cities for Contact Center Director in Canada
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• Categories that include Contact Center Director
  • Marketing
  • Executive and Management
  • Sales

• Contact Center Director Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

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