Contact Center Director Salaries in Canada
Alternate Job Titles: Call Center Operations Director
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How much does a Contact Center Director in Canada make? The median annual Contact Center Director salary in Canada is C$163,281, as of December 24, 2024, with a range usually between C$145,916-C$194,779 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Director may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Director in Canada.
This chart describes the expected percentage of people who perform the job of Contact Center Director that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Director in Canada is C$163,281, so 50% of the people who perform the job of Contact Center Director in Canada are expected to make less than C$163,281.
Source: HR Reported data as of December 24, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Director in , that make less than that salary. For example 50% of the people who perform the job of Contact Center Director in are expected to make less than the median.
Source: HR Reported data as of December 24, 2024
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Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View full job description
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