British Columbia Customer Experience Senior Manager Salaries

    • How much does a Customer Experience Senior Manager make in British Columbia? British Columbia Customer Experience Senior Manager salaries vary greatly from town to town. See below for Customer Experience Senior Manager salaries, bonus and benefits information for 2 cities in the British Columbia area.

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Customer Experience Senior Manager's Annual Base Salary
Job Title Salary Location Date Updated
Customer Experience Senior Manager C$162,956 Vancouver, BC May 25, 2023
Customer Experience Senior Manager C$159,171 Victoria, BC May 25, 2023
    • Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

      Alternate Job Titles: Customer Experience Senior Strategy Manager
      Categories: Customer Services , Marketing , Retail/Wholesale , Sales