Customer Experience Senior Manager Salaries in Canada
Alternate Job Titles: Customer Experience Senior Strategy Manager
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How much does a Customer Experience Senior Manager in Canada make? The median annual Customer Experience Senior Manager salary in Canada is C$149,588, as of September 25, 2023, with a range usually between C$126,328-C$173,313 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Experience Senior Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Experience Senior Manager in Canada.
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This chart describes the expected percentage of people who perform the job of Customer Experience Senior Manager that make less than that annual salary. For example the median expected annual pay for a typical Customer Experience Senior Manager in Canada is C$149,588, so 50% of the people who perform the job of Customer Experience Senior Manager in Canada are expected to make less than C$149,588.
Source: HR Reported data as of September 25, 2023
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This chart describes the expected percentage of people who perform the job of Customer Experience Senior Manager in , that make less than that salary. For example 50% of the people who perform the job of Customer Experience Senior Manager in are expected to make less than the median.
Source: HR Reported data as of September 25, 2023
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Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View full job description
View Customer Services Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
Industries:
Aerospace & Defense , Biotechnology , Business Services , Chemicals , Construction , Edu., Gov't. & Nonprofit , Energy & Utilities , Financial Services , Healthcare , Hospitality & Leisure , Insurance , Internet , Media , MFG Durable , MFG Nondurable , Pharmaceuticals , Retail & Wholesale , Software & Networking , Telecom , Transportation
Similar Job Titles:
Customer Experience Analyst , Customer Experience Coordinator , Customer Experience Manager , Customer Information Center Manager , Customer Insights Manager , Customer Insights Senior Manager , Customer Segment Manager , Customer Service Manager
Level of Education:
Customer Experience Senior Manager Salaries with No Diploma , Customer Experience Senior Manager Salaries with a High School Diploma or Technical Certificate , Customer Experience Senior Manager Salaries with an Associate's Degree , Customer Experience Senior Manager Salaries with a Bachelor's Degree , Customer Experience Senior Manager Salaries with a Master's Degree or MBA , Customer Experience Senior Manager Salaries with a JD, MD, PhD or Equivalent
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- Customer Experience Senior Manager Salaries with No Diploma
- Customer Experience Senior Manager Salaries with a High School Diploma or Technical Certificate
- Customer Experience Senior Manager Salaries with an Associate's Degree
- Customer Experience Senior Manager Salaries with a Bachelor's Degree
- Customer Experience Senior Manager Salaries with a Master's Degree or MBA
- Customer Experience Senior Manager Salaries with a JD, MD, PhD or Equivalent
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- Aerospace & Defense ,
- Biotechnology ,
- Business Services ,
- Chemicals ,
- Construction ,
- Edu., Gov't. & Nonprofit ,
- Energy & Utilities ,
- Financial Services ,
- Healthcare ,
- Hospitality & Leisure ,
- Insurance ,
- Internet ,
- Media ,
- MFG Durable ,
- MFG Nondurable ,
- Pharmaceuticals ,
- Retail & Wholesale ,
- Software & Networking ,
- Telecom ,
- Transportation