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Customer Service Supervisor Salaries in Kitchener, ON

• What is the average Customer Service Supervisor salary for Kitchener, ON?
  How much does a Customer Service Supervisor in Kitchener, ON make? The median annual Customer Service Supervisor salary in Kitchener, ON is C$100,331, as of September 23, 2026, with a range usually between C$88,246-C$116,637 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Supervisor in Kitchener, ON.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Customer Service Supervisor in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Customer Service Supervisor in Kitchener, ON are expected to make less than the median.
  Source: HR Reported data as of September 23, 2026

• Job Description for Customer Service Supervisor
  Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View full job description

• Similar Job titles to Customer Service Supervisor
  • Customer Service Director
  • Customer Service Manager
  • Customer Service Representative I
  • Customer Service Representative II
  • Customer Service Representative III
  • Customer Service Representative IV
  • Customer Service Team Leader
  • Customer Service Trainer I

• Level of Education
  • Customer Service Supervisor Salaries with an Associate's Degree
  • Customer Service Supervisor Salaries with a Bachelor's Degree
  • Customer Service Supervisor Salaries with a Master's Degree or MBA
  • Customer Service Supervisor Salaries with a JD, MD, PhD or Equivalent

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• Most Popular Jobs Titles for Kitchener, ON
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• Categories that include Customer Service Supervisor
  • Customer Services
  • Retail/Wholesale
  • Sales

• Customer Service Supervisor Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
  • $50K–$80K
  • $80K–$100K
  • >$100K