Customer Service Team Leader Salaries in Kitchener, ON
Alternate Job Titles: Customer Care Team Leader, Non-Technical Customer Service Team Leader, Customer Service and Support Team Leader
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How much does a Customer Service Team Leader in Kitchener, ON make? The median annual Customer Service Team Leader salary in Kitchener, ON is C$80,197, as of March 27, 2024, with a range usually between C$68,576-C$95,755 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Team Leader may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Team Leader in Kitchener, ON.
This chart describes the expected percentage of people who perform the job of Customer Service Team Leader in Kitchener, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Team Leader in Kitchener, ON is C$80,197, so 50% of the people who perform the job of Customer Service Team Leader in Kitchener, ON are expected to make less than C$80,197.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Customer Service Team Leader in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Customer Service Team Leader in Kitchener, ON are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. View full job description
View Customer Services Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
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