Customer Service Director Salaries in Kitchener, ON
Alternate Job Titles: Customer Care Director, Customer Support Services Director
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How much does a Customer Service Director in Kitchener, ON make? The median annual Customer Service Director salary in Kitchener, ON is C$180,241, as of January 21, 2025, with a range usually between C$156,299-C$203,291 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Director may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Director in Kitchener, ON.
This chart describes the expected percentage of people who perform the job of Customer Service Director in Kitchener, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Director in Kitchener, ON is C$180,241, so 50% of the people who perform the job of Customer Service Director in Kitchener, ON are expected to make less than C$180,241.
Source: HR Reported data as of January 21, 2025
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This chart describes the expected percentage of people who perform the job of Customer Service Director in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Customer Service Director in Kitchener, ON are expected to make less than the median.
Source: HR Reported data as of January 21, 2025
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Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View full job description
View Customer Services Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
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