Search

Customer Service Director Salaries in Kitchener, ON

• What is the average Customer Service Director salary for Kitchener, ON?
  How much does a Customer Service Director in Kitchener, ON make? The median annual Customer Service Director salary in Kitchener, ON is C$187,798, as of September 23, 2026, with a range usually between C$168,058-C$212,420 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Director may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Director in Kitchener, ON.

Change Search Criteria

• About this chart
  This chart describes the expected percentage of people who perform the job of Customer Service Director in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Customer Service Director in Kitchener, ON are expected to make less than the median.
  Source: HR Reported data as of September 23, 2026

• Job Description for Customer Service Director
  Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. View full job description

• Similar Job titles to Customer Service Director
  • Customer Service Manager
  • Customer Service Representative I
  • Customer Service Representative II
  • Customer Service Representative III
  • Customer Service Representative IV
  • Customer Service Senior Manager
  • Customer Service Supervisor
  • Customer Service Team Leader

• Level of Education
  • Customer Service Director Salaries with a Bachelor's Degree
  • Customer Service Director Salaries with a Master's Degree or MBA
  • Customer Service Director Salaries with a JD, MD, PhD or Equivalent

• Most Popular Cities for Customer Service Director in Canada
  • Fredericton, NB Customer Service Director
  • Moncton, NB Customer Service Director
  • Halifax, NS Customer Service Director
  • Oshawa, ON Customer Service Director
  • Ottawa, ON Customer Service Director
  • Charlottetown, PE Customer Service Director
  • Montreal, QC Customer Service Director
  • Quebec, QC Customer Service Director
  • Sherbrooke, QC Customer Service Director

• Most Popular Jobs Titles for Kitchener, ON
  • Kitchener, ON Art Director
  • Kitchener, ON Technical Writer III
  • Kitchener, ON Public Relations Specialist III
  • Kitchener, ON Print Production Coordinator I
  • Kitchener, ON Industrial Designer III
  • Kitchener, ON Environmental Engineering Manager

• Categories that include Customer Service Director
  • Customer Services
  • Executive and Management

• Customer Service Director Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
  • $50K–$80K
  • $80K–$100K
  • >$100K