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Ontario Help Desk Support Specialist II Salaries

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  Ontario in Canada
  • Help Desk Support Specialist II Salaries in Hamilton, ON
  • Help Desk Support Specialist II Salaries in Kitchener, ON
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  View CA National Average Help Desk Support Specialist II Salaries

• Help Desk Support Specialist II Salaries by Province in Canada
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• Most Popular Cities for Help Desk Support Specialist II in Canada
  • Fredericton, NB Help Desk Support Specialist II
  • Moncton, NB Help Desk Support Specialist II
  • Halifax, NS Help Desk Support Specialist II
  • Oshawa, ON Help Desk Support Specialist II
  • Ottawa, ON Help Desk Support Specialist II
  • Charlottetown, PE Help Desk Support Specialist II
  • Montreal, QC Help Desk Support Specialist II
  • Quebec, QC Help Desk Support Specialist II
  • Sherbrooke, QC Help Desk Support Specialist II

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• Job Description for Help Desk Support Specialist II
  Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

  Alternate Job Titles: Help Desk Technician II,Help Desk Tier 2 Specialist,Help Desk User Support II
  Categories: IT - All , IT - Computers, Hardware , IT - Computers, Software