Help Desk Support Specialist II Salaries in Canada
Alternate Job Titles: Help Desk Support, Help Desk Technician II, Help Desk Tier 2 Specialist
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How much does a Help Desk Support Specialist II in Canada make? The median annual Help Desk Support Specialist II salary in Canada is C$63,437, as of May 01, 2023, with a range usually between C$56,400-C$72,320 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Help Desk Support Specialist II may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Support Specialist II in Canada.
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This chart describes the expected percentage of people who perform the job of Help Desk Support Specialist II that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Support Specialist II in Canada is C$63,437, so 50% of the people who perform the job of Help Desk Support Specialist II in Canada are expected to make less than C$63,437.
Source: HR Reported data as of May 01, 2023
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This chart describes the expected percentage of people who perform the job of Help Desk Support Specialist II in , that make less than that salary. For example 50% of the people who perform the job of Help Desk Support Specialist II in are expected to make less than the median.
Source: HR Reported data as of May 01, 2023
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Responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. View full job description
View IT - All Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
Industries:
Aerospace & Defense , Biotechnology , Business Services , Chemicals , Construction , Edu., Gov't. & Nonprofit , Energy & Utilities , Financial Services , Healthcare , Hospitality & Leisure , Insurance , Internet , Media , MFG Durable , MFG Nondurable , Pharmaceuticals , Retail & Wholesale , Software & Networking , Telecom , Transportation
Similar Job Titles:
Decision Support Project Specialist , Help Desk Manager , Help Desk Supervisor , Help Desk Support Specialist I , Help Desk Support Specialist III , Inside Sales Support Specialist II , Technical Customer Support Specialist I , Technical Customer Support Specialist II
Level of Education:
Help Desk Support Specialist II Salaries with No Diploma , Help Desk Support Specialist II Salaries with a High School Diploma or Technical Certificate , Help Desk Support Specialist II Salaries with an Associate's Degree , Help Desk Support Specialist II Salaries with a Bachelor's Degree , Help Desk Support Specialist II Salaries with a Master's Degree or MBA , Help Desk Support Specialist II Salaries with a JD, MD, PhD or Equivalent
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- Help Desk Support Specialist II Salaries with No Diploma
- Help Desk Support Specialist II Salaries with a High School Diploma or Technical Certificate
- Help Desk Support Specialist II Salaries with an Associate's Degree
- Help Desk Support Specialist II Salaries with a Bachelor's Degree
- Help Desk Support Specialist II Salaries with a Master's Degree or MBA
- Help Desk Support Specialist II Salaries with a JD, MD, PhD or Equivalent
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- Aerospace & Defense ,
- Biotechnology ,
- Business Services ,
- Chemicals ,
- Construction ,
- Edu., Gov't. & Nonprofit ,
- Energy & Utilities ,
- Financial Services ,
- Healthcare ,
- Hospitality & Leisure ,
- Insurance ,
- Internet ,
- Media ,
- MFG Durable ,
- MFG Nondurable ,
- Pharmaceuticals ,
- Retail & Wholesale ,
- Software & Networking ,
- Telecom ,
- Transportation