Quebec Help Desk Support Specialist II Salaries

    • How much does a Help Desk Support Specialist II make in Quebec? Quebec Help Desk Support Specialist II salaries vary greatly from town to town. See below for Help Desk Support Specialist II salaries, bonus and benefits information for 3 cities in the Quebec area.

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Help Desk Support Specialist II's Annual Base Salary
Job Title Salary Location Date Updated
Help Desk Support Specialist II C$68,597 Montreal, QC April 23, 2025
Help Desk Support Specialist II C$62,869 Quebec, QC April 23, 2025
Help Desk Support Specialist II C$57,916 Sherbrooke, QC April 23, 2025
Job Openings for Help Desk Support Specialist II in Quebec
    • Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

      Alternate Job Titles: Help Desk Technician II,Help Desk Tier 2 Specialist,Help Desk User Support II
      Categories: IT - All , IT - Computers, Hardware , IT - Computers, Software