As of April 01, 2025, the average annual salary for a Software Support Engineer I in Akron, OH is $66,186. According to Salary.com, salaries can range from a low of $54,482 to a high of $79,123, with most professionals earning between $60,060 and $72,958.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $72,958 | $6,080 | $1,403 | $35 |
| Average | $66,186 | $5,516 | $1,273 | $32 |
| 25th Percentile | $60,060 | $5,005 | $1,155 | $29 |
An entry-level Software Support Engineer I with under 1 year experience makes about $65,729. With less than 2 years of experience, a mid-level Software Support Engineer I makes around $66,388. After 2-4 years, the Software Support Engineer I pay rises to about $67,904. Those senior Software Support Engineer I with 5-8 years of experience earn roughly $68,208, and those Software Support Engineer I having 8 years or more experience are expected to earn about $68,410 on average.
| Levels | Salary |
|---|---|
| Entry Level Software Support Engineer I | $65,729 |
| Intermediate Level Software Support Engineer I | $66,388 |
| Senior Level Software Support Engineer I | $67,904 |
| Specialist Level Software Support Engineer I | $68,208 |
| Expert Level Software Support Engineer I | $68,410 |
| Entry Level | 5% |
| Mid Level | 4% |
| Senior Level | 2% |
| Top Level | 2% |
| Experienced | 2% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Product Support: Product support is a service provided by many vendors of various products, primarily electronics, that provides the end-user with a resource for information regarding the product, and help if the product should malfunction. Product-support information can be found in most manuals for products via a phone number, web site address, or physical location. The Internet has allowed for a new[citation needed] form of product support to develop. Some online communities have developed to give support where manufacturer support is lacking.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
| Skill | Salary | Demand |
|---|---|---|
|
Coaching
|
$74,129 |
12%
|
|
Team Development
|
$70,158 |
6%
|
|
API
|
$69,496 |
5%
|
|
Java
|
$68,834 |
4%
|
|
HTML
|
$68,834 |
4%
|
|
Software Development
|
$68,834 |
4%
|
