Technical Customer Support Representative II Salaries in Kitchener, ON
Alternate Job Titles: Technical Client Support Representative II, Technical Customer Support Representative - Tier 2
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How much does a Technical Customer Support Representative II in Kitchener, ON make? The median annual Technical Customer Support Representative II salary in Kitchener, ON is C$56,423, as of June 25, 2026, with a range usually between C$50,423-C$64,138 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Technical Customer Support Representative II may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Technical Customer Support Representative II in Kitchener, ON.
This chart describes the expected percentage of people who perform the job of Technical Customer Support Representative II in Kitchener, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Technical Customer Support Representative II in Kitchener, ON is C$56,423, so 50% of the people who perform the job of Technical Customer Support Representative II in Kitchener, ON are expected to make less than C$56,423.
Source: HR Reported data as of June 25, 2026
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This chart describes the expected percentage of people who perform the job of Technical Customer Support Representative II in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Technical Customer Support Representative II in Kitchener, ON are expected to make less than the median.
Source: HR Reported data as of June 25, 2026
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View full job description
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- Technical Customer Support Representative II Salaries with No Diploma
- Technical Customer Support Representative II Salaries with a High School Diploma or Technical Certificate
- Technical Customer Support Representative II Salaries with an Associate's Degree
- Technical Customer Support Representative II Salaries with a Bachelor's Degree
- Technical Customer Support Representative II Salaries with a Master's Degree or MBA
- Technical Customer Support Representative II Salaries with a JD, MD, PhD or Equivalent
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