ACCESS HEALTHNET Provider Development/Member Services Support Specialist Salary in the United States

How much does a Provider Development/Member Services Support Specialist make at companies like ACCESS HEALTHNET in the United States? The average salary for Provider Development/Member Services Support Specialist at companies like ACCESS HEALTHNET in the United States is $118,459 as of June 27, 2024, but the range typically falls between $104,022 and $132,896. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

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What does a Provider Development/Member Services Support Specialist do at companies like ACCESS HEALTHNET?

This dual role is part of both the Provider Development and Member Service teams and reports directly to the Manager of Member Services, with a non-direct reporting relationship to the Provider Development leadership.

The primary role focuses on telephone lead generation for the Provider Development Team and setting meeting appointments for the provider sales representatives.

Essential Duties

Provider Development

  • Cold call healthcare providers (physicians, facilities, ambulatory surgical centers, imaging facilities, etc) in targeted markets to determine interest; enter all prospects into the CRM
  • Internet research of healthcare providers in targeted markets and specialties; enter all prospects into the CRM
  • Enter and maintain Leads profile data in the CRM
  • Generate reports from the CRM as requested
  • Forward appropriate marketing materials to providers as requested
  • Any other duties/projects as requested/required by Provider Development Team

Member Services

Seek Single Case Agreements from qualified providers for specific requested patient

  • Evaluation of requested services
  • Achieve reasonable understanding of healthcare services and procedures in order to communicate effectively with providers, care navigators and members.
  • Assure completion of SCA paperwork; upload documents into AHN Portal
  • Assist with conversion of SCA providers to full-contract providers
  • As volume dictates, assist Member Services Team
  • Answer phone calls
  • Assist members and care navigators with obtaining services; accurately complete all paperwork and follow process through completion of service.
  • Work within the AHN Portal to upload documents, orders, maintain patient and provider demographics
  • Any other duties/projects as requested/required from Member Services

Requirements

  • Minimum of 1-year experience working for a healthcare provider (physician, hospital, outpatient facility)
  • Licensed or certified medical professional preferred
  • Excellent computer skills with proficiency in Excel
  • High attention to detail
  • Exceptional written and verbal communication skills
  • Ability to work independently and problem solve
  • Ability to effectively and calmly manage patient concerns Ability to prioritize multiple tasks
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$104,022 Low Average $118,459 High $132,896

Understand the total compensation opportunity for Provider Development/Member Services Support Specialist at companies like ACCESS HEALTHNET, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$104,022
$132,896
$118,459
The chart shows total cash compensation for the ACCESS HEALTHNET Provider Development/Member Services Support Specialist in the United States, which includes base, and annual incentives can vary anywhere from $104,022 to $132,896 with an average total cash compensation of $118,459. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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