AMERICAN ARBITRATION ASSOCIATION Case Administrator III-ICDR Salary in the United States

Overview

As a Case Administrator III, the successful candidate is primarily responsible for providing administrative support on arbitration cases in accordance with the rules and procedures of the ICDR/AAA and applicable law; communicates effectively and responds to inquiries in a timely, courteous manner; assists managers with informing and educating clients on ADR processes; applies advanced understanding of ICDR/AAA rules in administering arbitration cases.

We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.

• Understands context of ICDR/AAA procedures, and is able to interpret and determine their application to specific cases and those of fellow case administrators.
• Serves as an impartial liaison in order to initiate and maintain the efficient flow of information between the parties, representatives and arbitrators.
• Prioritizes tasks, identifies important deadlines, and follows through accordingly.
• Assists arbitrators in the timely and accurate issuance of awards.
• Reviews and evaluates arbitrator removal requests and assists case managers with obstacles.
• Consults with case administrators and provides guidance on a regular basis to ensure that quality and consistent process standards are met.
• Undertakes case supervisory and financial responsibilities in the absence of AVP or Director.
• Provides training to new case administrators and assists in their ongoing learning and development.
• Assists in the performance of desk and file audits to ensure all cases are managed in an efficient and timely manner; manages additional case files, when necessary, to ensure a timely continuation of services.

Qualifications

Education & Experience: Bachelor’s degree in business or related discipline; and 5 years of relevant experience (i.e. law office or case administration); or an equivalent combination of education and experience

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Computer Skills: Intermediate proficiency with Microsoft Word, Excel, and web-based and/or database case management software.