AMERICAN PUBLIC HEALTH ASSOCIATION Member Services Specialist Salary in the United States

Overview

Primary contact to accounting department and is responsible for refunds, auto-billing and member batches.  Assist in expediting the member renewal process and back-up telephones support.  Also, responsible for working closely with the IT department to manage iMIS data integrity, develop queries and troubleshoot data issues.

Responsibilities

Maintain iMIS records for all member types as well as prospects.  Ensure high standard of data integrity taking necessary steps to clean-up data, both in an individual record and with large data administration and maintenance projects.  Serve as primary point of contact for escalated calls.  Collaborate with Accounting, IT, Conventions and other internal departments to research and resolve member issues.  Primary point person for working with the accounting department on all member related issues.  Resolve inquiries within the department’s established turnaround time with quality service to external and internal customers.  Assist the IT department and accounting department in preparing the SPARGO registration batches for importing into IMIS database.  Organize Section midyear meetings at APHA headquarters.  Manage the IMERGE software and maintains the multiple duplicates in the IMIS database.  Manage member requests and fulfillment including welcome letters and publications.  Travel to the APHA Annual Meeting is required.  Perform other duties as assigned based on needs of the department and the Association.

Qualifications

Bachelor’s degree and 2-4 years membership/customer service experience preferably in a professional membership association.  Strong commitment to providing quality customer service to all internal and external audiences.  Competence in all MS Office tools and database management experience (preferably iMIS and Informz) is required.  Ability to manage multiple simultaneous projects.  Excellent oral and written communication skills.  Must be willing to work after business hours, including weekends and travel to staff APHA related meetings as needed.  Ability to lift and/or move up to 25lbs.

Position is based in downtown DC near several metro stations.  Hours: 35 hours a week, full-time, Mon- Fri. (daytime).  Number of openings: 1.

Applicants who meet the requirements and are interested in being considered for this position should upload the following information:

• Cover letter;
• Resume;
• A writing sample;
• Salary requirement;
• At least 2 supervisory references and 1 professional reference (name, title, company name and phone number and email).

CLOSING DATE:          Open Until Filled

EEO/AA/VETS/DISABILITY.  APHA is strongly and actively committed to diversity in its workplace.