AMGEN INC Access & Reimbursement Operations, CRM Data Manager Salary in the United States

Amgen is a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Global Commercial Operations, we provide the capabilities, resources, and rewards of a global enterprise, while maintaining the entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities.

US Value and Access (US V&A) has embarked on a transformation initiative to create a singular services platform to better serve patients and health care professionals. Amgen has partnered with SalesForce.com, Deloitte Digital, patient service providers, and other technology vendors to develop a world-class Customer Relationship Management (CRM) system. The CRM platform (Pulse) has been deployed supporting one Amgen Product and implementation activities for the next set of Products are in progress.

As a member of the US Value & Access team, the Data Manager is responsible for the data aspects of the access and reimbursement patient/HCP services, and for providing valued consultation to the business regarding data flows, reporting and analytics. Amgen is seeking a self-starting, quick learning, organized problem solver to understand and translate the business needs from a data perspective in the context of the Pulse user groups.

This role provides the opportunity to work holistically across products and services, while developing an in-depth understanding of the access and reimbursement-related business processes.

This position is based at our corporate campus in Thousand Oaks, CA and may require up to 25% domestic travel.

Responsibilities Include:

• Understand the business domain (Hub Reimbursement, Field Reimbursement, Nurse Support, Patient Support Call Center – for all Amgen Products)
• Develop an in-depth understanding of the Pulse Service data elements
• Translate the business workflows into data fields
• Document data lifecycle through the business process flows
• Document data integration workflows – inbound and outbound
• Monitor Pulse Service data quality and assess gaps
• Provide feedback to the Service Leads on data opportunities
• Recommend systems updates to address data opportunities in Pulse
• Work with the Data Management and Aggregation teams including Patient, Payer and HCO/HCP Mastering teams to improve data quality
• Collaborate with the business to develop data quality and monitoring reports
• Collaborate with the business to develop operational reports in Amgen Pulse CRM, Field reporting tools and analytical reports to meet the business needs
• Provide guidance to data aggregation and reporting/analytics teams on data process flows
• Assess impact of change on existing business data e.g. Data mastering elements update and its impact on Pulse Service
• Participate in discussions with the Service Leads on key indicators and effectiveness of Service Providers delivery
• Identify and leverage appropriate data sources to improve the data quality and service delivery
• Ensure all deliverables meet Amgen legal, regulatory, privacy and compliance standards

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of Marketing and/or Operations experience

OR

Bachelor’s degree and 4 years of Marketing and/or Operations experience

OR

Associate’s degree and 10 years of Marketing and/or Operations experience

OR

High school diploma / GED and 12 years of Marketing and/or Operations experience

Preferred Qualifications:

• Demonstrated experience and interest in the value of data and methods to improve data quality through business process enabled through system features
• Data and Analytics experience – data tools including Tableau, Workbench, Microsoft Excel skills
• Call Center / Service delivery experience
• Project management experience, ability to track complex projects and bring tasks to completion on time and within budget
• Salesforce application experience with a focus on building reports and performing analysis
• Process management experience -- the ability to document processes and improve them to eliminate waste
• Communication skills – strong spoken and written communication skills to translate Amgen business flows

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

We understand that to successfully sustain and grow as a global enterprise and deliver for patients — we must ensure a diverse and inclusive work environment.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission – to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.