COPELAND INSURANCE AGENCY Team Member for Topeka Salary in the United States

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Benefits

Life Insurance

Short term/Long term Disability

Paid Time Off (PTO)

Dental Insurance optional

Weekends Off

Simple IRA Plan

Hands On Training

Responsibilities

• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Requirements

• Confident, self-starter who works well independently.
• A Property & Casualty license is required.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.
• Previous work experience in insurance sales, marketing, promotions or telemarketing.
• Be equipped with great listening and closing skills.