How much does an Service Support Specialist make at companies like FIDELITY INVESTMENTS in the United States? The average salary for Service Support Specialist at companies like FIDELITY INVESTMENTS in the United States is $130,949 as of April 24, 2024, but the range typically falls between $99,467 and $162,430. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
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In the Service Support Group you will be an integral part of a team that provides expertise for all complex service items, emphasizing “point of service” resolution. You will own the outcome for the customer and provide a personalized, frictionless experience to effectively resolve the customer need. In this role, you will have the opportunity to help our customers feel more confident, make clearer decisions, and achieve their own financial dreams.
The Purpose of Your Role
The Service Support team will be empowered and trained to resolve most issues “at point of service,” and will proactively reach out to customers to resolve “not in good order” items and other Fidelity identified issues. You will serve as a single point of contact to customers, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust. This includes:
The Expertise You Have
The Skills You Bring
The Value You Deliver
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Includes base and annual incentives
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