HIGHMARK HEALTH IT Infrastructure Analyst (Telecommunication - Contact Center) Salary in the United States

Company :

Job Description : 

JOB SUMMARY

This job is responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.  Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations.  Maintains software and hardware inventories.  Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices.  Performs recovery procedures, scheduling and backups, and monitors batch processes.

ESSENTIAL RESPONSIBILITIES

• Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
• Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.
• Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 
• Assure compliance to required standards, procedures, guidelines and processes.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma or equivalent required

Preferred

• None

EXPERIENCE

Required

• 1-3 years of experience in Information Technology

Preferred

• None

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