INTUIT INC Customer Experience Senior Strategy Manager Salary in the United States

The Customer Experience Senior Strategy Manager directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Being a Customer Experience Senior Strategy Manager communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. In addition, Customer Experience Senior Strategy Manager requires a bachelor's degree. Typically reports to a director. The Customer Experience Senior Strategy Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Customer Experience Senior Strategy Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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