JOE'S JEANS Rep, Customer Service | Joe's Jeans Salary in the United States

Specific Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ability to work efficiently and effectively under pressure situations
• Act as the point of contact for any oversold related issues and analysis
• Support troubleshooting of oversold discrepancies and identifies reasons
• Daily run of reports to ensure ability to fulfill the orders to maximize allocation and shipping
• Understands the importance of Customer and company priorities and financial goals
• Prepares correspondence to Sales, Customers and other internal departments
• Reaching out to the customers to obtain PO confirmations, extensions, updates to orders
• Work closely with Order Management and Allocation team in a daily basis by updating them on the order status and modifications
• Resolve oversold and bulk depletion complaints and issues via phone or email by following established procedures.
• Liaison for planning in resolving any customer order inventory issues, particularly involving oversold inventory
• Track distro vs bulk discrepancies and makes proper call outs to update order file
• Troubleshoot
• May involve International Order Management to support drop ship processes
• Escalate any non-responsive inquires that need immediate execution
• Gain expertise on reporting options with the ability to explain and consult with Sales, Planning and Production based on reporting information.
• Understands the terminology of customer shipping compliance guides and logistics
• Understands and interprets EDI documents including PO validation process
• Research actionable chargebacks
• Responsible for creating proforma invoice documents and reaching out to the customers for payments

Skills and Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• A self-motivated team player.
• Maintains a sense of urgency to complete tasks effectively
• Ability to be cross trained to support department needs.
• Possesses excellent interpersonal and communication skills, both written and verbal.
• Knowledge of apparel product and understanding of product features, fashion trends, and general industry
• Excellent, experienced Sales support

• Relies on experience and judgment to plan and accomplish goals
• Understands and follows corporate processes, goals, initiatives and financial targets

Education and/or Experience

• Bachelor’s Degree or 5-10 experience in Customer Service and/or Sales fields

Computer Skills

• Microsoft proficient.
• Preference for knowledge of SAP or other ERP systems.