NEW WORLD VAN LINES Customer Service Representative Salary in the United States
How much does an Customer Service Representative make at companies like NEW WORLD VAN LINES in the United States? The average salary for Customer Service Representative at companies like NEW WORLD VAN LINES in the United States is $39,719 as of April 24, 2024, but the range typically falls between $35,254 and $44,184. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities2
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What does an Customer Service Representative do at companies like NEW WORLD VAN LINES?
- Educate, communicate and support the 5 Core Values of Safety, Service, People, Profits, and Innovation.
- Processing In-House Surveys day to day, providing excellent customer service, assisting in office administration and warehouse operations of the Service Center.
- Conduct and process pre-move surveys for new customers
- Process surveys which include poundage, educating customer on the move, etc.
- Conduct Job Site Visits with customers to ensure excellent customer service and to monitor quality measures during the move.
- Surveys and Job Site Visits will be within a 150 mile radius of the Service Center
- Ensures that all paperwork related to record keeping, reweighs and documentation are maintained in proper order and in a timely manner
- In depth daily interaction with corporate headquarters and these departments include: Payroll, Operations, Customer Service, Move Consultants, HR and Safety
- Answering phones: phone contact with customers, drivers, and vendors
- Work with all office equipment such as computers, scanners, printers, faxes, etc.
- Assist Management when needed in the office and warehouse areas
- Promote customer service improvement and quality standards with the drivers and helpers
- Evaluating the customer service process with the move and reviewing the customer's survey along with making any recommendations in the future to improve the process
- Drive company vehicles as needed
Qualifications:
- Experience with Microsoft Office and Excel
- Expertise with computers and the use of office equipment
- 1-3 years of office and/or warehouse experience
- Experience with Household Goods/Moving Industry is a plus
- Excellent customer service/communication skills and the desire to learn and take initiative.
- Skilled in organization and time management skills
- Must have Driver's License with safe driving record, CDL License a plus.
- High School Diploma or GED equivalent, some College a plus
- Ability to work flexible hours during the week, weekends, holidays and peak season.
- Must be able to pass a drug test.
- Must adhere to the New World's Code of Conduct
- Must have a great can do attitude.
- Requires the ability to safely drive a motor vehicle.
- Must meet and maintain the Department of Transportation substance abuse screening standards; as a safety sensitive employee subject to random substance abuse screening under company policy.
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