Hourly Wage for REGISTERED AGENT SOLUTIONS, INC. Service of Process Representative Salary in the United States

SUMMARY:

The Service of Process Representative is responsible for processing legal documents sent from nationwide receiving offices. Processing these legal documents requires attention to detail and logical literacy. This position is also responsible for ensuring delivery and confirmation of the receipt of processed legal documents by our end-users. Interaction via phone and email with receiving offices, end-user clients, law firms, and 3rd party delivery services is expected. This position operates on a strict time-table and can be considered both high volume and time sensitive.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Process all Service of Process (SOP) documents using our proprietary work site, providing delivery instructions to our receiving offices, and forwarding originals to our clients.

· Ensure delivery and confirmation of all SOP documents by our end-user clients through email, phone, and FedEx tracking.

· Follow-up with receiving offices when SOP documents are incomplete, improper, or otherwise non-standard.

· Reject and track legal documents when appropriate.

· Answer client queries regarding SOP and the account tools that interact with legal documents.

· Ensure superior customer service is provided at all times and maintain a high level of professionalism and a positive attitude.

· Maintain consistent attendance and punctuality and a professional demeanor and appearance.

· Retrieve, sort, and distribute incoming correspondence as well as process, sort, and mail outgoing correspondence.

· Log all client correspondence into the RASi management system, generate correspondence receipts, forward to clients and make necessary client account notes.

· Any other duties as required.

COMPETENCIES, SKILLS AND ABILITIES

· Must be very detail oriented with strong organizational skills.

· Must be computer literate; intermediate level skills with the MS Office Suite and Adobe Acrobat are required.

· Ability to work in a time-sensitive environment with a large workflow.

· Ability to carefully read and interpret state and legal documents.

· Ability to work both independently and in a team environment. Assisting coworkers by sharing information and knowledge.

· Ability to be self-directed and work efficiently with minimal supervision.

· Ability to be creative in identifying ways of increasing efficiency and simplifying processes.

· Effective communication (verbal and written) and relationship-building skills.

EDUCATION AND EXPERIENCE

· Associate’s degree and/or 2 years equivalent experience in a related field is preferred.

· Experience with basic legal or document preparation and editing procedures, and/or willingness to learn.

SUPERVISORY RESPONSIBILITIES:

The Service of Process Representative has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.

If you require reasonable accommodation in the application process, please contact Human Resources for assistance. All other applications must be submitted online.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Data entry: 2 years (Preferred)
• Legal: 1 year (Preferred)

Work Location: One location