ROCKSUGAR SOUTHEAST ASIAN KITCHEN Service Captain - RockSugar Southeast Asian Kitchen Salary in the United States

We offer a unique opportunity to work in a high end setting while leading a team to deliver an exceptional dining experience through our focus on bold clean flavors and our emphasis on impeccable service. Grow your career with an established company that offers great benefits, competitive compensation and focused professional development. 

Position Overview: 

Responsible for ensuring that each guest is hosted with genuine care and attention throughout his/her dining experience with RockSugar per company policies, procedures and standards. As an integral part of a team, is responsible for continuously looking for ways to improve each guest's experience from greeting through service, pace, teamwork, menu knowledge and thoughtful anticipation of the guest's needs.

Key Duties & Responsibilities:

• Demonstrates exceptional guest care through anticipating needs and proactively supporting our sequence of service
• Assists the FOH manager with opening or closing the floor routines as needed
• Assists the FOH manager with pre-service meeting preparation as needed
• Coordinates, evaluates and provides support to Leads and staff members during the shift.  Provides hands on support to impact individual guest expectations
• Provides feedback on service staff members and lead performance to management on each shift
• Communicates effectively with trainees, leads, management, staff and operations support
• Seeks opportunities to "wow" the guests with higher touches, warm hospitality and wine knowledge
• Partner with FOH leads and training facilitator(s). Responsible, along with facilitators, for planning, coordinating and conducting FOH service related workshops and training opportunities  
• Must demonstrate superior hospitality and service skills.

Qualifications

• Minimum of 2 years lead server experience in a fine dining high volume restaurant
• Experience training and developing other servers
• Sommelier certification preferred
• Open Table experience preferred