SMALL BUSINESS SERVICES Onboarding Specialist Salary in the United States

• Responsible for setup of new client on Payce payroll from start to finish including the loading of employee data and wage information. Loads up manually or electronically all employee data as supplied by client. Validates data for accuracy. Balances wage information to all tax returns.
• Responsible for auditing company data and product selections for peers.
• Trains new clients on MyPayCenter as well as any ancillary products they may have purchased via virtual training sessions.
• Collaborates with sales/support staff to correct and clarify any discrepancies on registration forms. In addition, follows up with the client to ensure client expectations are met prior to the transition of the account over to the Service Team.
• In collaboration with the Lead assists in developing internal processes for the New Accounts Implementation team and ensuring they are understood and adhered to. Provides feedback to management on trends that arise during the implementation process and makes recommendations for process improvements.

• 2 years of prior payroll experience in a service bureau with an in depth knowledge of both payroll and tax.
• Excellent organizational, communication, and analytical skills are a must.
• Ability to provide a high level of customer service.
• Above average attention to detail with high level of accuracy. Ability to process large volume numerical data files.
• Ability to tailor communication to respective audience as needed. Ability to explain technical concepts to non-technical clients as needed.
• Ability to work under pressure in a fast-paced, high volume, deadline oriented environment.
• Intermediate level of Microsoft Excel proficiency
• Payroll as SaaS hands on experience.
• Client training experience is an asset.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Department: Support Services
Remote Work Location: No
Employment Type: Entry Level
Full Time/Part Time: Full Time
Shift Type: Traditional
CAROLYN KAMMEYER