How much does a Service Desk Associate make in District of Columbia? The salary range for a Service Desk Associate job is from $46,518 to $59,612 per year in District of Columbia. Click on the filter to check out Service Desk Associate job salaries by hourly, weekly, biweekly, semimonthly, monthly, and yearly.
Be a resource for all IT projects to ensure the Service Desk and our users are prepared for changes to the environment from new tools and processes.
December 22, 2021
Supplemented by three years progressively responsible experience in managing Service Desk operations and telecommunications, computer and applications technical support; or an equivalent combination of education, training, and experience.
November 17, 2021
Prize competitions, virtual service-desk) to bring service delivery and customer satisfaction to the next level.
December 22, 2021
The majority of customer records are kept in computerized databases, so customer service desk associates should have a working knowledge of computers and comfortable with maintaining electronic data.
December 17, 2021
Processes and Work Instructions: Contribute updates and improvements to key service desk documentation and training material.
December 16, 2021
Develops and maintains knowledge of BMC Remedy (incident tracking system), AIDU and of the Service Desk procedures and business environment.
December 16, 2021