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As of August 01, 2026, the average salary for a Customer Relations Specialist in Massachusetts is $47,136 per year, which breaks down to an hourly rate of $23.
However, a Customer Relations Specialist's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Relations Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $52,360 | $4,363 | $1,007 | $25 |
| Average | $47,136 | $3,928 | $906 | $23 |
| 25th Percentile | $42,974 | $3,581 | $826 | $21 |
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A Customer Relations Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Relations Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Customer Relations Specialist | $41,444 |
| Customer ... Level Customer Relations Specialist | $46,752 |
| Customer ... Level Customer Relations Specialist | $54,742 |
| Customer ... Level Customer Relations Specialist | $61,171 |
| Customer ... Level Customer Relations Specialist | $68,600 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Relations Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Customer Relations Specialist roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Relations Specialist positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Relations Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $54,207 | $26.0 | 15% |
| Biotechnology | $51,850 | $25.0 | 10% |
| Energy & Utilities | $51,850 | $25.0 | 10% |
| Healthcare | $50,907 | $24.0 | 8% |
| Pharmaceuticals | $50,907 | $24.0 | 8% |
Understanding how a Customer Relations Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $52,360 | $4,363 | $1,007 | $25 |
| Average | $47,136 | $3,928 | $906 | $23 |
| 25th Percentile | $42,974 | $3,581 | $826 | $21 |
Ready to take the next step in your career? Browse thousands of current Customer Relations Specialist job openings on our job board. Use the search bar below to find your perfect match.
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Boston, MA
Gopuff | Boston, MA
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Acton, MA
Insulet Corporation | Acton, MA
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Palmer, MA
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Carmax
North Attleborough, MA
Carmax | North Attleborough, MA
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