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Customer Support Engineer Salary in the United States

How much does a Customer Support Engineer make in the United States?

As of September 01, 2026, the average salary for a Customer Support Engineer in the United States is $109,685 per year, which breaks down to an hourly rate of $53.

However, a Customer Support Engineer's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $130,872
  • Majority Range (25th-75th percentile): $100,760 to $120,775
  • Entry-Level (10th percentile): $92,634
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Support Engineer Salaries

A Customer Support Engineer's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Engineer Salaries?

Experience is a primary driver of a Customer Support Engineer's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $73,433
  • Early Career (1-2 years): $86,198
  • Mid-Level (2-4 years): $108,870
  • Senior-Level (5-8 years): $77,420
  • Expert (over 8 years): $91,202
Levels Salary
Technical... Level Customer Support Engineer$73,433
Technical... Level Customer Support Engineer$86,198
Customer ... Level Customer Support Engineer$108,870
Technical... Level Customer Support Engineer$77,420
Technical... Level Customer Support Engineer$91,202
View as Graph

How Do Customer Support Engineer Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Engineers. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $121,443.
  • California: $120,983.
  • Massachusetts: $119,370.

Top Paying Cities for Customer Support Engineers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $138,346
  • San Francisco: $136,831
  • Oakland: $133,947

What Skills Can Increase a Customer Support Engineer's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 18.29% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Microsoft Office (Mentioned in 1.55% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
  • CSS (Mentioned in 1.07% Job Postings): Cascading Style Sheets is a style sheet language used for describing the presentation of a document written in a markup language such as HTML or XML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.
Skills Demand Percentage
Customer Service 18.29%
Microsoft Office 1.55%
CSS 1.07%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Engineer's salary.

  • Credit Card: Can increase your salary by up to 15%.
  • Salesforce: Can increase your salary by up to 8%.
  • CSS: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Credit Card $126,138
15%
Salesforce $118,460
8%
CSS $116,266
6%
Get Latest Data

Customer Support Engineer Salary by Industry: Top Paying Sectors

For Customer Support Engineer roles, the industry you choose can affect earning potential by as much as 54% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Aerospace & Defense sectors offer the strongest compensation, at 25% above the average. In contrast, Customer Support Engineer positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Support Engineer as a support function rather than a direct revenue driver.

The top paying industries for a Customer Support Engineer

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Energy & Utilities$137,106$66.025%
Aerospace & Defense$126,138$61.015%
Internet$122,847$59.012%
Software & Networking$121,750$59.011%
Construction$120,654$58.010%

Customer Support Engineer Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Engineer's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on September 01, 2026
$100,760
Average $109,685/year
$120,775
$8,397
Average $9,140/month
$10,065
$1,938
Average $2,109/week
$2,323
$48
Average $53/hour
$58
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $120,775 $10,065 $2,323 $58
Average $109,685 $9,140 $2,109 $53
25th Percentile $100,760 $8,397 $1,938 $48

Most common benefits for Customer Support Engineer

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Support Engineer

Here are companies hiring for Customer Support Engineer and their salaries, click below for more details.

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FAQ about Customer Support Engineer

1. What industry pays the highest salary for Customer Support Engineer?

The Energy & Utilities industry offers the highest average compensation for Customer Support Engineer roles, with salaries approximately 25% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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