How much does a Technical Customer Support Manager make in the United States? The average Technical Customer Support Manager salary in the United States is $113,924 as of February 26, 2024, but the range typically falls between $99,903 and $129,636. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Manager Salary $87,137 US February 26, 2024
25th Percentile Technical Customer Support Manager Salary $99,903 US February 26, 2024
50th Percentile Technical Customer Support Manager Salary $113,924 US February 26, 2024
75th Percentile Technical Customer Support Manager Salary $129,636 US February 26, 2024
90th Percentile Technical Customer Support Manager Salary $143,941 US February 26, 2024
25% $99,903 10% $87,137 90% $143,941 75% $129,636 $113,924 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Project Management: Project management is the application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters. Project management has final deliverables that are constrained to a finite timescale and budget.

2.

Use Cases: A use case is a written description of how users will perform tasks on your website. It is a methodology used in system analysis to identify, clarify and organize system requirements.

3.

Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.

Project Management 5.74%
Use Cases 1.12%
Supply Chain 1.62%
Others 91.52%

Job Description for Technical Customer Support Manager

Technical Customer Support Manager manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Being a Technical Customer Support Manager implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Manager makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Manager

Career Path for Technical Customer Support Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Manager, the upper level is Technical Customer Support Senior Manager and then progresses to Technical Customer Support Director.

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Technical Customer Support Manager salary varies from city to city. Compared with national average salary of Technical Customer Support Manager, the highest Technical Customer Support Manager salary is in San Francisco, CA, where the Technical Customer Support Manager salary is 25.0% above. The lowest Technical Customer Support Manager salary is in Miami, FL, where the Technical Customer Support Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Customer Support Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
99903
129636
113924

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
106885
143171
123257
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Manager in the United States. The base salary for Technical Customer Support Manager ranges from $99,903 to $129,636 with the average base salary of $113,924. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $106,885 to $143,171 with the average total cash compensation of $123,257.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

99903
129636

 

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Skills associated with Technical Customer Support Manager: Customer Support Policies, Standards and Procedures, Customer Support, Escalation Management, Remote Support ...More

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Technical Customer Support Manager Salary in United States
Technical Customer Support Manager Salary Graph, Regional Distribution and Summary