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As of August 01, 2026, the average salary for an IT Service Desk Analyst in Massachusetts is $66,077 per year, which breaks down to an hourly rate of $32.
However, an IT Service Desk Analyst's salary can vary significantly. Here’s a look at the typical salary range:
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IT Service Desk Analyst Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $74,270 | $6,189 | $1,428 | $36 |
| Average | $66,077 | $5,506 | $1,271 | $32 |
| 25th Percentile | $59,969 | $4,997 | $1,153 | $29 |
Solve IT Strategies, Inc. - Boston, MA
Jencap - Worcester, MA
GreenState Credit Union - NORTH LIBERTY, IA
One Medical - ORANGE, CA
An IT Service Desk Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of an IT Service Desk Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Help Desk... Level IT Service Desk Analyst | $56,399 |
| IT Servic... Level IT Service Desk Analyst | $65,474 |
| Help Desk... Level IT Service Desk Analyst | $74,107 |
| Help Desk... Level IT Service Desk Analyst | $81,698 |
| Help Desk... Level IT Service Desk Analyst | $91,786 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract IT Service Desk Analysts. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For IT Service Desk Analyst roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, IT Service Desk Analyst positions in Transportation or Telecom typically offer lower base pay, as these industries often view IT Service Desk Analyst as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Aerospace & Defense | $72,684 | $35.0 | 10% |
| Biotechnology | $72,684 | $35.0 | 10% |
| Business Services | $72,684 | $35.0 | 10% |
| Chemicals | $72,684 | $35.0 | 10% |
| Construction | $72,684 | $35.0 | 10% |
Understanding how an IT Service Desk Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $74,270 | $6,189 | $1,428 | $36 |
| Average | $66,077 | $5,506 | $1,271 | $32 |
| 25th Percentile | $59,969 | $4,997 | $1,153 | $29 |
Ready to take the next step in your career? Browse thousands of current IT Service Desk Analyst job openings on our job board. Use the search bar below to find your perfect match.
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