IT Service Management Director Salary in the United States

How much does an IT Service Management Director make in the United States?

As of May 01, 2026, the average salary for an IT Service Management Director in the United States is $204,277 per year, which breaks down to an hourly rate of $98.

However, an IT Service Management Director's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $231,363
  • Majority Range (25th-75th percentile): $187,256 to $218,455
  • Entry-Level (10th percentile): $171,759
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View as table View as graph 25% $187,256 10% $171,759 90% $231,363 75% $218,455 $204,277 50%(Median) Didn’t find job title? Click

IT Service Management Director Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $218,455 $18,205 $4,201 $105
Average $204,277 $17,023 $3,928 $98
25th Percentile $187,256 $15,605 $3,601 $90
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Key Factors That Influence IT Service Management Director Salaries

An IT Service Management Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects IT Service Management Director Salaries?

Experience is a primary driver of an IT Service Management Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $134,691
  • Early Career (1-2 years): $164,377
  • Mid-Level (2-4 years): $203,235
  • Senior-Level (5-8 years): $249,726
  • Expert (over 8 years): $315,408
Levels Salary
Informati... Level IT Service Management Director$134,691
Informati... Level IT Service Management Director$164,377
IT Servic... Level IT Service Management Director$203,235
VP of Inf... Level IT Service Management Director$249,726
SVP of In... Level IT Service Management Director$315,408
$134,691 0 yr
$164,377 < 2 yrs
$203,235 2-4 yrs
$249,726 5-8 yrs
$315,408 > 8 yrs
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What Am I Worth?

Top Paying Cities for IT Service Management Directors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $257,655
  • San Francisco: $254,834
  • Oakland: $249,463

What Skills Can Increase an IT Service Management Director's Salary?

Demanded Skills for the Role:

  • Leadership (Mentioned in 11.95% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  • Advertising (Mentioned in 1.49% Job Postings): Advertising is a marketing communication that employs an openly sponsored, non-personal message to promote or sell a product, service or idea.:465 Sponsors of advertising are typically businesses wishing to promote their products or services. Advertising is differentiated from public relations in that an advertiser pays for and has control over the message. It differs from personal selling in that the message is non-personal, i.e., not directed to a particular individual.:661,672 Advertising is communicated through various mass media, including traditional media such as newspapers, magazines, television, radio, outdoor advertising or direct mail; and new media such as search results, blogs, social media, websites or text messages. The actual presentation of the message in a medium is referred to as an advertisement, or "ad" or advert for short. Commercial ads often seek to generate increased consumption of their products or services through "branding", which associates a product name or image with certain qualities in the minds of consumers. On the other hand, ads that intend to elicit an immediate sale are known as direct-response advertising. Non-commercial entities that advertise more than consumer products or services include political parties, interest groups, religious organizations and governmental agencies. Non-profit organizations may use free modes of persuasion, such as a public service announcement. Advertising may also help to reassure employees or shareholders that a company is viable or successful.
  • Bookkeeping (Mentioned in 1.14% Job Postings): Bookkeeping is the recording of financial transactions, and is part of the process of accounting in business. Transactions include purchases, sales, receipts, and payments by an individual person or an organization/corporation. There are several standard methods of bookkeeping, including the single-entry and double-entry bookkeeping systems. While these may be viewed as "real" bookkeeping, any process for recording financial transactions is a bookkeeping process. Bookkeeping is the work of a bookkeeper (or book-keeper), who records the day-to-day financial transactions of a business. They usually write the daybooks (which contain records of sales, purchases, receipts, and payments), and document each financial transaction, whether cash or credit, into the correct daybook—that is, petty cash book, suppliers ledger, customer ledger, etc.—and the general ledger. Thereafter, an accountant can create financial reports from the information recorded by the bookkeeper.
See More Skills
Skills Demand Percentage
Leadership 11.95%
Advertising 1.49%
Bookkeeping 1.14%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an IT Service Management Director's salary.
  • Advertising: Can increase your salary by up to 6%.
  • Risk Management: Can increase your salary by up to 4%.
  • Housekeeping: Can increase your salary by up to 3%.
Skill Salary Salary % Increase
Advertising
$216,534
6%
Risk Management
$212,448
4%
Housekeeping
$210,405
3%
Insight
$210,405
3%
Decision Making
$208,363
2%
Collaboration
$208,363
2%
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How Education impacts an IT Service Management Director's Salary?

Your level of education can impact your salary potential. While many IT Service Management Directors enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an IT Service Management Director with a Bachelor's Degree is between $191,197 and $203,041).

IT Service Management Director Salaries by Degree Level

Typical Education for IT Service Management Director
Degree Level % of user with this level of education
No Diploma 1.0%
High School 9.5%
Associates 8.0%
Bachelors 46.6%
Masters 33.4%
Doctorate 1.5%
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IT Service Management Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an IT Service Management Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 01, 2026

Salary Trends for IT Service Management Director

Salaries for an IT Service Management Director can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $163,847 in 2023 to around $161,160 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of IT Service Management Director salary trends, .

Average Annual Salary of IT Service Management Director Over Time

2022
$???
2023
$163,847
2024
$162,841
2025
$161,160
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $163,847
2024 $162,841
2025 $161,160
2026
View More
2027
View More

Most common benefits for IT Service Management Director

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for IT Service Management Director

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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