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The Business Process Design Senior Manager conducts research on best practices and industry trends for the business. Manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Being a Business Process Design Senior Manager utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Oversees the in-depth analysis of existing workflows. In addition, Business Process Design Senior Manager engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Design Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Business Process Design Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
The Business Process Design Manager coordinates studies of operational and performance data and identifies opportunities to align business processes with information technology. Manages the day-to day analysis and optimization of an organization's business processes in order to improve overall organization performance. Being a Business Process Design Manager typically reports to top management. Requires a bachelor's degree. The Business Process Design Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Business Process Design Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
The Business Process Design Director develops research initiatives that study best practices and industry trends. Directs activities for studying and optimizing an organization's business processes focused on improving operational efficiencies, quality, service, and profitability. Being a Business Process Design Director engages and organizes subject matter experts and cross-functional groups for input and suggestions. Drives the in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes. In addition, Business Process Design Director establishes processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Provides documentation, tools, and training to support the adoption of new business processes. Requires a bachelor's degree. Typically reports to top management. The Business Process Design Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Business Process Design Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.
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